National Field Support & Dispatch Specialist

Spectrum; Billings (MT); On-site; USD 34,000 - 48,000; Full time

Job summary

Spectrum is seeking a National Field Support Representative to troubleshoot service problems for customers and support Field Technicians. You will use your technical and interpersonal skills to resolve internet, video, and telephone issues from a central hub.

You will work in a fast-paced, 24/7 call center environment, interfacing with customers to ensure timely resolutions and ongoing learning opportunities. The role emphasizes teamwork and continuous growth within Spectrum.

Qualifications

• Proficiency with MS Office and basic computer literacy.
• Strong problem-solving, critical thinking and communication skills.
• Willingness to learn and adapt to changing schedules and tools.

Responsibilities

• Troubleshoot and resolve internet, video, and voice service issues at customer locations.
• Interface with customers to provide clear guidance and update ticket status in real time.

Skills

MS Office

Problem-solving

Communication

Adaptability

Willingness to learn

Education

High School Diploma or equivalent

Job description

Spectrum is seeking a National Field Support Representative to troubleshoot service problems for customers and support Field Technicians. You will use your technical and interpersonal skills to resolve internet, video, and telephone issues from a central hub.

You will work in a fast-paced, 24/7 call center environment, interfacing with customers to ensure timely resolutions and ongoing learning opportunities. The role emphasizes teamwork and continuous growth within Spectrum.