National Field Support Representative

Spectrum; Billings (MT); On-site; USD 34,000 - 48,000; Full time

Job summary

Spectrum is seeking a National Field Support Representative to troubleshoot service problems for customers and support Field Technicians. You will use your technical and interpersonal skills to resolve internet, video, and telephone issues from a central hub.

You will work in a fast-paced, 24/7 call center environment, interfacing with customers to ensure timely resolutions and ongoing learning opportunities. The role emphasizes teamwork and continuous growth within Spectrum.

Qualifications

• Proficiency with MS Office and basic computer literacy.
• Strong problem-solving, critical thinking and communication skills.
• Willingness to learn and adapt to changing schedules and tools.

Responsibilities

• Troubleshoot and resolve internet, video, and voice service issues at customer locations.
• Interface with customers to provide clear guidance and update ticket status in real time.

Skills

MS Office

Problem-solving

Communication

Adaptability

Willingness to learn

Education

High School Diploma or equivalent

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

As a National Field Support Representative, you’ll support Spectrum Field Technicians, helping them troubleshoot service problems at customer locations. You’ll use your technical and interpersonal skills, along with a range of computer programs and tools to help resolve internet, video, and telephone issues for customers. You’ll be at the hub of our dynamic workload management infrastructure acting as traffic controllers for our Field Technicians, enabling efficient and timely service. You’ll also use your interpersonal and customer service skills to interface directly with customers to resolve their issues.

What our National Field Support Representatives Enjoy Most About the Role

• Working with Spectrum Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems
• Solving technical issues in real-time using the latest tech tools and programs
• The fast pace! It makes the day go by quickly, and you accomplish a lot each workday
• Opportunities for growth through training, expanded education opportunities, and paths for career progression

Working Conditions

In this role you’ll work in a 24/7 call center environment with headset. You’ll work as part of a team receiving assistance and instruction in real-time to help you continually learn and grow. If you are resourceful, adaptable, and eager to learn, this role could be the start of a fulfilling career with Spectrum.

Required Qualifications

• Education:
  • High School Diploma or equivalent
• Technical skills:
  • MS Office and computer literate
• Abilities:
  • Problem-solving, critical thinking, communication, adaptability, and willingness to learn
• Schedule:
  • Ability to work a variety of schedules in-office including mornings, nights, weekends, overnights, and holidays

Preferred Qualifications

• Experience:
  • 2 or more years of telecommunications; call center; or high-speed data, video, or voice experience; workload or dispatch experience, customer service
• Education:
  • College coursework or equivalent experience in technology

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.