Hybrid CX Leader: End-to-End Customer Journey

VARITE INC

Orlando (FL)

Hybrid

USD 52,000 - 61,000

Full time

7 hours ago

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Benefits offered by this job

Health Insurance

Retirement Plans

Legal Service Plans

Job summary

VARITE INC. is seeking a Customer Journey Lead in Orlando, FL to own and evolve end-to-end customer journeys for residential and commercial segments.

You will partner with Market Research, BRM, and Business Planning to translate insights into a strategic CX roadmap and actionable initiatives. The role requires 5+ years in customer experience strategy, strong analytical and storytelling abilities, and experience with cross-functional collaboration.

Qualifications

5+ years in customer experience strategy development and management.
Proven track record leading large cross-functional initiatives.
PMP or Scrum Master Certification is preferred.

Responsibilities

Define and own the vision for the assigned customer journey.
Lead end-to-end journey architecture across residential and commercial segments.
Design future state journeys using industry and market trends.
Champion voice of the customer with data-driven insights.
Develop and leverage customer insights programs with Market Research.
Create and manage a multiyear CX roadmap for residential and commercial experiences.
Collaborate across the organization to ensure journey accuracy and customer-centric solutions.
Translate complex processes into clear narratives to influence leadership.