National C&I Technical Training Leader

Packard Culligan Water; Minneapolis (MN); Hybrid; USD 90,000 - 101,000; Full time

Job summary

Packard Culligan Water is seeking a National C&I Training Specialist to develop and deliver training programs that raise capability, consistency, and service excellence across our Commercial & Industrial operations. You will train technicians and sales teams nationwide, ensuring regulatory and safety compliance while enabling standardized execution.

The role requires expert training delivery, technical support, and collaboration with dealership leadership to advance onboarding, competency

Qualifications

• 5+ years of experience in Commercial & Industrial (C&I) operations, technical training, field service, water treatment, or a related technical industry.
• Demonstrated ability to design, develop, and deliver advanced technical training programs.
• Strong leadership, coaching, communication, and presentation skills.
• Experience troubleshooting complex mechanical, electrical, and water treatment systems.
• Knowledge of regulatory compliance standards, workplace safety requirements, and industry best practices.
• Ability to build strong relationships across multiple locations and organizational levels.
• Proficient with Microsoft Office and learning management or training documentation systems.
• Valid driver's license and ability to travel extensively.

Responsibilities

• Provide nationwide technical support for complex C&I installations, troubleshooting, repairs, and system optimization.
• Support sales teams with application guidance and technical expertise for commercial and industrial water treatment solutions.
• Maintain and update national C&I application guidelines, technical documentation, and sales resources.
• Develop, implement, and maintain standardized training programs for new, existing, and specialty C&I equipment.
• Promote consistent inventory control and equipment management practices across all dealership locations.
• Analyze recurring installation, equipment, and service challenges to identify root causes and implement corrective training and process improvements.
• Ensure C&I technicians nationwide meet all regulatory, safety, and certification requirements.
• Develop and maintain a national technician competency framework, including skills assessments and career development pathways.
• Deliver classroom instruction, hands-on training labs, virtual learning sessions, and field-based coaching across multiple regions.
• Collaborate with Human Resources to maintain training records, certifications, and compliance documentation.

Skills

Leadership

Communication

Presentation

Coaching

Tools

Microsoft Office

Learning Management System

Job description

Packard Culligan Water is seeking a National C&I Training Specialist to develop and deliver training programs that raise capability, consistency, and service excellence across our Commercial & Industrial operations. You will train technicians and sales teams nationwide, ensuring regulatory and safety compliance while enabling standardized execution.

The role requires expert training delivery, technical support, and collaboration with dealership leadership to advance onboarding, competency