Regional Field Ops & Training Leader (Travel 75%)

Culligan International; Brainerd, Minnetonka (MN, MN); Hybrid; USD 72,000 - 84,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k with employer match

Incentive plan (up to 10%)

Remote work when not traveling

Job summary

Packard Culligan Water is seeking a Regional Field Operations & Training Specialist to support sales, installation, and service operations. You will ensure technicians are trained, compliant with regulations, manage equipment float and vendor relationships, and drive operational excellence across the region.

By delivering hands-on training and collaborating with cross-functional teams, you’ll improve service quality and efficiency.

Qualifications

• Experience in operations, technical training, or field service support.
• Effective communication and leadership skills.
• Ability to develop and deliver training programs.
• Familiarity with regulatory compliance and vendor management.
• Must be located within a commutable distance from one of the Western Dealerships (Phoenix, Boise, Bozeman, Billings, Butte, Tuscon, or Twin Falls).
• Travel up to 75% of the time and provide remote support as needed.

Responsibilities

• Support Sales & Installation: provide real-time troubleshooting, installation, and repairs guidance.
• Manage inventory and update Sales guidelines; create training plans for equipment.
• Train Service Technicians: ensure regulatory compliance, identify skill gaps, onboard and educate.
• Design workflows for repair operations; explore centralized solutions to reduce turnaround time.
• Vendor management: evaluate vendors, negotiate contracts, be the liaison for issues.
• Promote a customer-first culture; monitor performance and support action plans.
• Support safety, culture, and business health across dealerships.

Skills

Operations experience

Technical training

Field service support

Communication skills

Leadership

Training program development

Regulatory compliance

Vendor management

Travel 75%

Job description

Packard Culligan Water is seeking a Regional Field Operations & Training Specialist to support sales, installation, and service operations. You will ensure technicians are trained, compliant with regulations, manage equipment float and vendor relationships, and drive operational excellence across the region.

By delivering hands-on training and collaborating with cross-functional teams, you’ll improve service quality and efficiency.