Regional Field Ops & Training Leader

packardculliganwater; Brainerd (MN); Hybrid; USD 72,000 - 84,000; Full time

Benefits offered by this job

Zero-deductible medical insurance

Dental & vision insurance

Life insurance

401k with employer match

Incentive plan up to 10%

Remote work when not traveling

Job summary

Packard Culligan Water is seeking a Regional Field Operations & Training Specialist to support sales, installation, and service operations across the Western dealerships. You will train technicians, ensure regulatory compliance, and optimize workflows to improve service quality and efficiency.

You will design and implement training programs, manage vendor relationships, and coordinate with HR to maintain certification records.

Qualifications

• Experience in operations, technical training, or field service support.
• Strong communication and leadership skills.
• Ability to develop and deliver training programs.
• Familiarity with regulatory compliance and vendor management.
• Willingness to travel up to 75% and provide remote support as needed.
• Must be located within commutable distance from Western Dealerships.

Responsibilities

• Provide real-time support to dealerships for troubleshooting, installation, and repairs.
• Ensure inventory is properly managed and update sales guidelines for Representatives.
• Develop training plans for new and used equipment and document processes.
• Ensure compliance with state regulatory guidelines for technicians.
• Identify skill gaps by technician level and develop targeted training programs.
• Facilitate onboarding and ongoing technical education for Service Technicians.
• Coordinate with HR to maintain technician training records and certifications.
• Design layout, workflow, and equipment processes to support efficient repair operations.
• Explore centralized solutions for complex equipment repairs and reduce turnaround time.
• Negotiate contracts, pricing, and service levels with vendors.
• Monitor dealership performance and support corrective actions and action plans.
• Assist with new hire training, service zone development, and field operations programs.
• Promote safety, open communication, and a collaborative culture.
• Safeguard company assets and align goals with strategic direction.

Skills

Operations experience

Training delivery

Leadership

Regulatory compliance

Vendor management

Communication skills

Job description

Packard Culligan Water is seeking a Regional Field Operations & Training Specialist to support sales, installation, and service operations across the Western dealerships. You will train technicians, ensure regulatory compliance, and optimize workflows to improve service quality and efficiency.

You will design and implement training programs, manage vendor relationships, and coordinate with HR to maintain certification records.