Customer-Driven Commercial Support Specialist

Culligan; Minnetonka (MN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Job summary

Packard Culligan Water is seeking a Commercial Support Specialist to bolster our C&I operations. You will manage customer accounts, assist with sales activities, coordinate preventive maintenance, and maintain project documentation to ensure accurate records and timely communication.

Ideal candidates are organized, detail-oriented, and customer-focused, with experience in cross-functional collaboration across sales, service, and operations to drive satisfaction and growth.

Qualifications

• Minimum 3 years in customer service, account management, or related experience.
• Minimum 3 years in sales support or business development support.
• Minimum 1 year of project coordination or project management experience.
• Strong communication and relationship-building skills.
• Proven problem-solving abilities and ability to manage multiple priorities.

Responsibilities

• Process administrative tasks related to customer agreements, product orders, sales activities, and preventive maintenance contracts.
• Process sales orders and maintenance-related purchases within designated approval limits.
• Monitor expiring purchase orders, pricing agreements, service contracts, equipment leases, and renewals to ensure timely follow-up.
• Serve as a primary point of contact for client inquiries and provide updates to customers and the Sales team.
• Track project and job status through internal systems and maintain accurate documentation, including quotes, invoices, purchase orders, and customer records.
• Support ongoing client relationship management efforts and ensure a high level of customer satisfaction.
• Participate in sales training programs and support commercial sales initiatives.

Skills

Customer service

Account management

Sales support

Project coordination

Communication

Detail oriented

Cross-functional collaboration

Microsoft Office

Education

High school diploma

Tools

CRM systems

Microsoft Office

Job description

Packard Culligan Water is seeking a Commercial Support Specialist to bolster our C&I operations. You will manage customer accounts, assist with sales activities, coordinate preventive maintenance, and maintain project documentation to ensure accurate records and timely communication.

Ideal candidates are organized, detail-oriented, and customer-focused, with experience in cross-functional collaboration across sales, service, and operations to drive satisfaction and growth.