National BD Ops Leader: Scale Pipelines & CRM

Arco Ltd; Cincinnati (OH); On-site; USD 180,000 - 240,000; Full time

Job summary

ARCO is seeking a National Director of Business Development Operations to standardize and scale how business development operates nationwide. The role sits between BD Executives and other BDs, building the operating system behind business development and ensuring data-driven decision making across regions.

The candidate will own CRM structure, define standardized processes, and provide executives with reliable pipeline visibility and forecasting, while leading training and SOP development for BD

Qualifications

• 10+ years' experience in Business Development Operations, Commercial Operations, or Revenue Operations.
• Experience in design/build construction, EPC, and/or construction sales training preferred.
• Demonstrated success building scalable Business Development systems

Responsibilities

• Establish a consistent national BD operating model across the organization.
• Define KPIs, dashboards, and performance standards for BD teams.
• Drive CRM discipline and data integrity across regions.
• Lead BD enablement, SOPs, and onboarding programs.
• Provide executives with reliable pipeline visibility and forecasting.

Skills

CRM expertise

Leadership presence

Change management

Cross-functional collaboration

Tools

ZoomInfo

CoStar

REM

LinkedIn Navigator

AI

Job description

ARCO is seeking a National Director of Business Development Operations to standardize and scale how business development operates nationwide. The role sits between BD Executives and other BDs, building the operating system behind business development and ensuring data-driven decision making across regions.

The candidate will own CRM structure, define standardized processes, and provide executives with reliable pipeline visibility and forecasting, while leading training and SOP development for BD