National BD Operations Lead (CRM & Forecasting)

ARCO National Holdings; Cincinnati (OH); On-site; USD 170,000 - 260,000; Full time

Benefits offered by this job

Industry-leading bonus program

100% employer-funded ESOP

401k with company match

Paid sabbatical after 5 years

Vacation time

Job summary

ARCO National Holdings seeks a National Director of Business Development Operations to standardize and scale how business development works across the organization. This senior leadership role sits between BD executives and regional teams to build the operating system behind business development.

You will establish a national BD operating model, define KPIs, dashboards, and forecasting processes, own CRM structure, and develop SOPs and onboarding programs to drive data-driven growth.

Qualifications

• 10+ years of experience in Business Development Operations, Commercial Operations, or Revenue Operations.
• Experience in design/build construction, EPC, and/or construction sales training preferred.
• Demonstrated success building scalable Business Development systems.

Responsibilities

• Establish a consistent national business development operating model.
• Create KPIs, dashboards, and performance standards.
• Drive CRM discipline and data integrity.
• Professionalize training, SOPs, and BD onboarding.
• Provide executives with reliable pipeline visibility and forecasting.
• Align pursuit strategy with company risk profile and capacity.

Skills

BD Operations leadership

CRM & data governance

Cross-functional collaboration

Change management

Executive communication

Tools

ZoomInfo

CoStar

REM

LinkedIn Navigator

AI tools

Job description

ARCO National Holdings seeks a National Director of Business Development Operations to standardize and scale how business development works across the organization. This senior leadership role sits between BD executives and regional teams to build the operating system behind business development.

You will establish a national BD operating model, define KPIs, dashboards, and forecasting processes, own CRM structure, and develop SOPs and onboarding programs to drive data-driven growth.