Head of BD Operations & CRM Strategy

ARCO a Family of Construction Companies; Cincinnati (OH); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Bonus program

ESOP

401k plan

Sabbatical

Vacation time

Volunteer leave

Insurance coverage

Maternity leave

Scholarship program

Tuition reimbursement

Job summary

ARCO a Family of Construction Companies seeks a seasoned leader to standardize nationwide business development operations. You will shape processes across preconstruction, estimating, operations, and finance to deliver measurable growth and informed decision making.

This role owns CRM discipline, dashboards, and forecast cycles, and leads BD enablement through SOPs, training, and scalable playbooks. A strategic influencer ready to drive adoption and results nationwide.

Qualifications

• 10+ years' experience in Business Development Operations, Commercial Operations, or Revenue Operations.
• Experience in design/build construction, EPC, and/or construction sales training preferred.
• Demonstrated success building scalable Business Development systems.
• Strong CRM expertise.
• Strong skills in tools including ZoomInfo, CoStar, REM, LinkedIn Navigator, AI, etc.
• Leadership presence and strong change-management skills.

Responsibilities

• Establish a consistent national business development operating model.
• Create clear KPIs, dashboards, and performance standards.
• Drive CRM discipline and data integrity.
• Professionalize training, SOPs, and BD onboarding.
• Provide executives with reliable pipeline visibility and forecasting.
• Own CRM structure, rules, and stage definitions.

Skills

Business Development Ops

CRM expertise

Leadership presence

Change management

Strategic planning

Tools

ZoomInfo

CoStar

REM

LinkedIn Navigator

AI tools

Job description

ARCO a Family of Construction Companies seeks a seasoned leader to standardize nationwide business development operations. You will shape processes across preconstruction, estimating, operations, and finance to deliver measurable growth and informed decision making.

This role owns CRM discipline, dashboards, and forecast cycles, and leads BD enablement through SOPs, training, and scalable playbooks. A strategic influencer ready to drive adoption and results nationwide.