National Accounts & Training Specialist

Conn Selmer, Inc.; Fort Wayne (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Conn Selmer, Inc. in Indiana seeks a National Accounts Coordinator to act as the primary day-to-day contact for national accounts, managing orders and delivering prompt, accurate service.

You will build relationships with dealer sales teams, provide product expertise, support promotions, and help expand account opportunities across brass, woodwind, and percussion brands. You will collaborate with the National Accounts Manager to train dealers, analyze opportunities, and ensure smooth order flow

Qualifications

• 2+ years of experience in inside sales, customer service, account management, or related role.
• Experience in the music products industry or music retail is strongly preferred.
• Experience with school band and percussion instruments is a plus.
• Strong product knowledge across brass, woodwind, and percussion products.
• Proficient with Microsoft Office, particularly Excel.

Responsibilities

• Serve as the primary day-to-day customer service contact for assigned national accounts.
• Enter, manage, and monitor customer orders with a high degree of accuracy.
• Respond promptly to customer inquiries and provide clear communication regarding product availability, backorders, ETAs, and allocations.
• Resolve order issues, returns, claims, and other customer service concerns.
• Maintain accurate account information, documentation, and activity within D365 and CRM systems.
• Coordinate pricing exceptions, promotions, and special programs in partnership with the National Accounts Manager and appropriate sales personnel.
• Develop strong working relationships with buyers, managers, and sales staff for assigned accounts.
• Respond to product questions and provide knowledgeable recommendations across Conn Selmer’s brass, woodwind, and percussion brands.
• Help drive awareness and recommendation of Conn Selmer products amongst assigned dealer accounts.
• Support new product launches, promotions, and other sales initiatives.
• Plan and coordinate monthly Conn Selmer product training in collaboration with Conn Selmer product management.
• Identify opportunities to improve product knowledge, sales engagement, and brand visibility within the account.
• Prepare account analyses, opportunity summaries, and other sales-support materials.
• Follow up on opportunities and action items resulting from dealer meetings, trade shows, and other account interactions.
• Monitor sales trends and proactively identify account opportunities, challenges, and risks.
• Provide timely information and insights to the National Accounts Manager to support account strategy and growth initiatives.
• Assist with special projects and programs designed to grow assigned national accounts.

Skills

Inside sales

Customer service

Account management

Sales support

Education

Associate or Bachelor’s degree preferred

Tools

D365

CRM systems

Microsoft Excel

Job description

Conn Selmer, Inc. in Indiana seeks a National Accounts Coordinator to act as the primary day-to-day contact for national accounts, managing orders and delivering prompt, accurate service.

You will build relationships with dealer sales teams, provide product expertise, support promotions, and help expand account opportunities across brass, woodwind, and percussion brands. You will collaborate with the National Accounts Manager to train dealers, analyze opportunities, and ensure smooth order flow