Music-Driven Customer Experience Specialist

Conn Selmer, Inc.; Elkhart (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Conn Selmer, Inc. is seeking a dedicated Customer Service Representative in Indiana to provide top-tier support and handle inquiries, orders, and collaboration with internal teams. The role emphasizes accuracy, courtesy, and adherence to company policies.

The candidate will work within a fast-paced team, maintaining strong communication, reaching KPIs, and contributing to timely shipments while supporting customers and colleagues alike.

Qualifications

• High school diploma required.
• Ability to develop and maintain positive working relationships with customers and colleagues.
• Strong communication skills and professionalism in written and spoken English.
• Proficiency with MS Office products (Outlook, Word, Excel, Teams); Dynamics a plus.

Responsibilities

• Answer customer service inquiries promptly and courteously.
• Receive and process orders accurately per policies.
• Collaborate with credit and operations to ensure timely shipping while managing risk.
• Prioritize duties to meet department metrics and customer satisfaction.
• Achieve monthly KPI goals.
• Other duties as assigned by supervisor.

Skills

Communication skills

Teamwork

Attention to detail

Time management

Multitasking

Customer service

Organizational skills

Self-starter

Adaptability

Education

High school diploma

Tools

MS Outlook

MS Word

MS Excel

MS Teams

MS Dynamics

Job description

Conn Selmer, Inc. is seeking a dedicated Customer Service Representative in Indiana to provide top-tier support and handle inquiries, orders, and collaboration with internal teams. The role emphasizes accuracy, courtesy, and adherence to company policies.

The candidate will work within a fast-paced team, maintaining strong communication, reaching KPIs, and contributing to timely shipments while supporting customers and colleagues alike.