National Accounts Support Specialist

Network Services Company; Schaumburg (IL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Generous PTO policy

Summer/Flex Hours all year round

Progressive Wellness Program

401k matching program

Generous Profit Sharing contribution

FUN work environment with many company

sponsored events

Job summary

Network Services Company in Schaumburg, IL is seeking a Corporate Account Specialist to support national accounts with a focus on customer care and collaboration. You will work with sellers, managers and the support team to update SOPs, develop price lists and assist with orders, pricing, and item changes.

The ideal candidate has at least 1 year in customer service, a bachelor's degree preferred, and solid Excel/Word/Outlook skills; experience with SAP or ERP systems and EDI is a plus.

Qualifications

• Minimum 1+ year customer service experience managing key or national accounts.
• Bachelor's degree preferred; 2 years of college level coursework in business.
• Basic level skills in Microsoft Excel, Word, and Outlook.
• 2 years of experience working in SAP or similar ERP systems and with EDI transactions.

Responsibilities

• Act as part of a team working with the sellers, managers and other customer support on the team.
• Maintain and update SOPs as required/necessary.
• Work cross functionally to develop price lists and order guides, provide updates to customers and internal constituents.
• Proactively identify issues with orders and address and/or add items as necessary.
• Perform new account setup tasks: updating location information, updating or creating order guides.
• Participate in team conference calls ensuring new processes are understood and included in SOPs.
• Ensure Month end pricing updates occur and are accurate.
• Develop relationships with Category to support product assortment and substitution requests/recommendations.
• Respond timely to member/customer updates and requests: Order Guides, pricing, item adds, location changes etc.
• Provide web order entry support to customers
• Ensure Month End Processes are completed.
• Backup others as required/needed.
• Ensure proper Distributor assignment and resolve or elevate discrepancies that arise.

Skills

Customer service

Problem solving

Interpersonal skills

Team collaboration

Education

Bachelor's degree

Business coursework

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

SAP

EDI

Job description

Network Services Company in Schaumburg, IL is seeking a Corporate Account Specialist to support national accounts with a focus on customer care and collaboration. You will work with sellers, managers and the support team to update SOPs, develop price lists and assist with orders, pricing, and item changes.

The ideal candidate has at least 1 year in customer service, a bachelor's degree preferred, and solid Excel/Word/Outlook skills; experience with SAP or ERP systems and EDI is a plus.