National Account Associate

Edward Don & Company; Woodridge (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

None

Job summary

Edward Don & Company is seeking an inside support specialist for National Accounts. You will back a National Account Sales Manager with day-to-day tasks including projects, rollouts, pre-packs, new location openings, quotes, sourcing, reporting, and order processing.

You will use Excel, Word, and PowerPoint daily, handle confidential information, and coordinate with Supply Chain and Credit teams to keep accounts running smoothly and on schedule.

Qualifications

• High School diploma or GED with 4+ years Sales/Distribution office experience OR Bachelor's with 1+ year experience.
• Advanced proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Strong analytical, organizational, problem-solving, multitasking and independent work abilities.
• Excellent communication and time management skills.
• Preferred: Bachelor's degree and 1 year in Food Service industry in an office setting.
• Preferred: SAP experience and AutoQuotes experience; advanced Excel (pivot tables, VLOOKUPs).
• Confidentiality and handling sensitive information is required.

Responsibilities

• Provide world class service to Corporate Contacts at assigned National Accounts.
• Serve as subject matter expert on assigned National Accounts and Don programs.
• Research and source new items to meet program initiatives.
• Prepare quotes in AutoQuotes and Excel; assemble materials for proposals.
• Set up vendors, NMRS, and contracts.
• Coordinate with National Accounts Sales to ensure on-time project completion.
• Utilize SAP and in-house reporting tools for daily/weekly/monthly reporting.
• Coordinate logistics for openings, rollouts, and special orders.
• Resolve corporate customer problems and questions.
• Maintain Order Guides, Web Templates and Opening Templates.
• Assist in order placement and product check-in for pre-packs/rollouts.
• Coordinate special projects with Supply Chain Management.
• Interact with vendors on contracts, quotes, item setup, stocking levels.
• Work with National Accounts Credit Team on account setups.
• Troubleshoot and resolve internal/external customer issues.
• Maintain correspondence to determine customer needs and stay current on contract changes.
• Build relationships and foster sales opportunities with corporate level customers.
• Perform other duties as assigned.

Skills

Analytical

Organizational skills

Communication

Time management

Problem solving

Multitasking

Education

High School diploma or GED

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

AutoQuotes

SAP

Job description

Summary

Responsible for the inside support for the corporate contacts at the assigned National Accounts. Support a designated National Account Sales Manager/Executive and provide the day-to-day support needs to include projects, rollouts, pre-packs, new location openings, quoting, sourcing, reporting, orders, ordering samples, and all miscellaneous support requests.

Required - Knowledge, Skills, and Abilities

• High School diploma or GED equivalent with 4+ years similar experience in a Sales/Distribution office environment OR a Bachelor's degree with a minimum of 1 year of similar experience in a Sales/Distribution office environment OR equivalent combination of education and experience.
• Advanced proficiency with Microsoft Office products (specifically Excel, Word, and PowerPoint).
• Strong analytical, organizational skills and the ability to problem solve, multitask, prioritize and work independently.
• Excellent communication, and time management skills.

Preferred

• Bachelor's Degree, One year of experience in Food Service industry in an office setting.
• SAP experience, AutoQuotes experience.
• Advanced Excel user with experience in building spreadsheets, pivot tables, and v-lookups.
• Experience handling sensitive information and ability to maintain confidentiality.

Essential Duties

• Provide world class service to Corporate Contacts at assigned National Accounts.
• Subject matter expert on assigned National Accounts and their program with Don.
• Research and find new items to meet the program initiatives.
• Prepare formal quotes in AutoQuotes and Excel as well as prepare materials in Excel for proposals, presentations, or program needs.
• Set up vendors, NMR's, and contracts.
• Work with National Accounts Sales to ensure coordination and on-time completion of projects as assigned.
• Utilize in house reporting tools & SAP for daily, weekly, and monthly reporting needs.
• Coordinate corporate customer logistics with regard to National Accounts openings, rollouts, and special orders.
• Research and resolve corporate customer problems and/or questions.
• Maintain Order Guides, Web Templates and Opening Templates.
• Assist in order placement and product check in for pre-packs and rollouts.
• Coordinate special projects with Supply Chain Management.
• Interact with vendors on contracts, quotes, item setup, stocking levels, and custom items.
• Work with National Accounts Credit Team on account setups.
• Troubleshoot and resolve internal and external customer issues.
• Manage, research, and process correspondence from National Account customers and National Account Sales to determine customer needs.
• Responsible for staying current on contract changes.
• Build relationships and foster sales opportunities with the corporate level customers.
• Perform other duties as assigned.