National Accounts Strategist — Multifamily

Dal-Tile LLC; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Dal-Tile LLC in Dallas, TX is seeking a Sr National Accounts Specialist to serve as a National Accounts Multi-Family subject matter expert and to drive relationships, projects, and initiatives with national accounts.

You will partner with the National Account sales team to deliver solutions, manage deliveries, and analyze accounts to improve performance and customer satisfaction. This role requires 4–6 years of relevant experience, SSC proficiency, and SAP familiarity.

Qualifications

• Bachelor's degree in a related field preferred.
• 4-6 years relevant experience OR equivalent combination of education with Multi-Family experience.
• In-store Sales Service Center operations and SSC store systems proficiency required.
• Experience in SAP preferred.
• Experience in Multi-Family sales support and working relationships with current Multi-Family customers is highly preferred.

Responsibilities

• Primary contact for Multifamily National Account contractor customers to provide overall day‑to‑day.
• Manage timing of container direct deliveries to customer and jobsite for LVF to deliver in phases as customer needs to drive customer satisfaction.
• Manage timing of Truckload direct deliveries to customer and jobsite for Tile and Sundries to deliver in phases as customer needs to drive customer satisfaction.
• Understand and anticipate the needs of Multi‑Family national accounts, providing solutions to drive customer satisfaction.
• Work cross‑functionally with internal teams such as Supply Chain, Inventory Management, Credit, etc., as the subject matter expert for assigned National Accounts to resolve issues including delivery discrepancies, delinquencies, inventory issues, etc.
• Work with the National Account sales team to improve strategy for account expectations, specifications, pricing, inventory availability, etc.
• Work directly with the sales team to develop and implement strategic plans for the National Accounts function.
• Proactively monitor and assess accounts for program and process improvement opportunities.
• Prepare and analyze sales, inventory, pricing, and account reports, and provide recommendations to leadership to drive informed account decisions.
• Assist with preparing sales presentations used by National Accounts sales teams.
• Maintain, update, and improve system functionality to ensure up‑to‑date customer information.
• Perform other duties as needed.

Job description

Dal-Tile LLC in Dallas, TX is seeking a Sr National Accounts Specialist to serve as a National Accounts Multi-Family subject matter expert and to drive relationships, projects, and initiatives with national accounts.

You will partner with the National Account sales team to deliver solutions, manage deliveries, and analyze accounts to improve performance and customer satisfaction. This role requires 4–6 years of relevant experience, SSC proficiency, and SAP familiarity.