National Account Specialist - Multi-Family

Dal-Tile Corp.; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Dal-Tile Corp. in Dallas seeks a Sr National Accounts Specialist to serve as a Multi-Family subject matter expert, driving relationships and project execution with the National Accounts sales team.

You will coordinate deliveries, resolve issues with Supply Chain, Inventory, and Credit, and develop strategic plans to improve account performance while maintaining accurate customer data.

Qualifications

• Bachelor's degree preferred.
• 4-6 years' relevant experience or equivalent in Multi-Family.
• In-store Sales Service Center operations and SSC store systems proficiency required.
• Experience in SAP preferred.
• Experience in Multi-Family sales support with current customers is highly preferred.

Responsibilities

• Primary contact for Multifamily National Account contractor customers for day-to-day operations.
• Contractor lists to be provided by RVPs and managed nationally.
• Schedule container direct deliveries to customer and jobsite for LVF in phases.
• Schedule Truckload direct deliveries to customer and jobsite for Tile and Sundries in phases.
• Identify and anticipate needs of Multi-Family accounts and provide solutions for satisfaction.
• Collaborate with Supply Chain, Inventory Management, Credit, and other teams as SME for National Accounts.
• Work with National Account sales to improve strategy, pricing, and inventory availability.
• Develop and implement strategic plans with the National Accounts team.
• Monitor accounts for program and process improvements and provide leadership with analyses.
• Prepare sales presentations and maintain up-to-date customer information.

Skills

Communication

Problem-solving

Organization

Multitasking

Integrity

Microsoft Office

Education

Bachelor's degree in related field

Tools

SAP

SSC store systems

Microsoft Office

Job description

The Sr National Accounts Specialist is a high-performing contributor who serves as a National Accounts Multi-Family subject matter expert and works to facilitate and support customer relations, projects, and other initiatives of the National Accounts sales function. This role will be responsible for partnering with the National Account sales team to drive business relationships with customers and engage in projects to improve the company’s position with accounts.

Duties and Responsibilities of the Position:

• Primary contact for Multifamily National Account contractor customers to provide overall day-to-day.
• Contractor list to be provided by RVP's as approved to be managed nationally.
• Manage timing of container direct deliveries to customer AND jobsite for LVF to deliver in phases as customer needs to drive customer satisfaction.
• Manage timing of Truckload direct deliveries to customer AND jobsite for Tile and Sundries to deliver in phases as customer needs to drive customer satisfaction.
• Understand and anticipate the needs of Multi-Family national accounts, providing solutions to drive customer satisfaction.
• Work cross-functionally with internal teams such as Supply Chain, Inventory Management, Credit, etc., as the subject matter expert for assigned National Accounts to resolve issues including delivery discrepancies, delinquencies, inventory issues, etc.
• Work with the National Account sales team to improve strategy for account expectations, specifications, pricing, inventory availability, etc.
• Work directly with the sales team to develop and implement strategic plans for the National Accounts function.
• Proactively monitor and assess accounts for program and process improvement opportunities.
• Prepare and analyze sales, inventory, pricing, and account reports, and provide recommendations to leadership to drive informed account decisions.
• Assist with preparing sales presentations used by National Accounts sales teams.
• Maintain, update, and improve system functionality to ensure up-to-date customer information.
• Perform other duties as needed.

Required Experience and Education:

• Bachelor's degree in a related field preferred.
• 4-6 years' relevant experience OR equivalent combination of education with Multi-Family experience.
• In-store Sales Service Center operations and SSC store systems proficiency required.
• Experience in SAP preferred.
• Experience in Multi-Family sales support and working relationships with current Multi-Family customers is highly preferred.

Competencies:

• Requires in-depth conceptual and practical knowledge in one's own job discipline.
• Excellent communication, problem-solving, and organizational skills.
• Able to multitask, prioritize, and manage time effectively.
• High level of integrity and discretion in handling sensitive and confidential data.
• Proficient in using Microsoft Office Suite products.
• Flexible attitude, adaptable to change, a team player, and able to handle multiple projects at once.
• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.
• The ability to lift 50 pounds regularly.

Other Pertinent Job Information:

Disclaimer: The information in this description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.