National Accounts PM: Client Relations & Growth Lead

Velociti Services; Kansas City (MO); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Basic Life Insurance and AD&D

Short-Term Disability Insurance

Medical and Dental Insurance

Long-Term Disability Insurance

Hospital Indemnity, Accident, and C&I

401(k) Retirement Plan

Job summary

Velociti Services seeks a Project Manager to serve as a facility service liaison for high-profile clients across the nation. You will prioritize client satisfaction, promote new services, set targets, and maintain healthy relationships between Velociti Services and its customers.

Ideal candidates bring strong interpersonal skills, leadership to manage sales teams, and the ability to negotiate and present to senior management.

Qualifications

• Experience interfacing at all levels within an organization.
• Valid driver's license.
• Experience in janitorial industry preferred.
• Experience managing multiple locations.
• 5 years customer service experience.
• Ability to communicate with all levels of client management.
• Knowledge of custodial/commercial cleaning.
• Ability to prioritize tasks and delegate when appropriate.
• Integrity, professionalism and confidentiality.

Responsibilities

• Build trusting, professional client relationships.
• Lead meetings with clients and account managers.
• Oversee and maintain all accounts.
• Supervise regional salespeople.
• Follow up on complaints and queries.
• Promote new services and products.
• Report status to senior management.
• Lead presentations and proposals for national accounts.
• Monitor market trends and new sales leads.
• Train and manage employees and vendors to ensure processes are followed.
• Develop and maintain strategic customer relationships.
• Serve as liaison between clients and Velociti Services departments.
• Conduct service review meetings with clients.
• Survey buildings for staffing and cost evaluations.
• Maintain labor and account budgets.
• Examine work completion per contract deliverables.
• Monitor quality control at facilities.
• Sustain focus on safety through onsite observations.
• Perform other duties as assigned.

Skills

Relationship building

Communication

Leadership

Influence

Team management

Janitorial industry experience

Multi-location management

Customer service 5 years

Driver's license

High School/GED

Custodial/cleaning knowledge

Task delegation

Integrity/confidentiality

Education

High School or GED

Tools

PC literacy

Job description

Velociti Services seeks a Project Manager to serve as a facility service liaison for high-profile clients across the nation. You will prioritize client satisfaction, promote new services, set targets, and maintain healthy relationships between Velociti Services and its customers.

Ideal candidates bring strong interpersonal skills, leadership to manage sales teams, and the ability to negotiate and present to senior management.