Project Manager

Velociti Services Co; Kansas City (MO); On-site; USD 65,000 - 95,000; Full time

Job summary

Velociti Services Co is seeking a Project Manager to act as a facility service liaison for high-profile clients, managing national accounts and maintaining strong client relationships. You will lead meetings, promote new services, and report status to senior management while supervising regional teams.

The role emphasizes interpersonal skills, leadership, and the ability to drive client satisfaction across the country, with attention to safety and operational excellence.

Qualifications

• Experience interfacing at all levels throughout an organization.
• PC literate – ability to use technology as a tool.
• Ability to communicate with all levels within a client’s management structure.
• Good team player and manager.
• Ability to command credibility and influence.
• Experience in janitorial industry preferred.
• Experience managing multiple locations.
• 5 years customer service experience.
• Must possess a valid driver’s license.
• High School or GED.
• Knowledge of custodial/commercial cleaning.
• Ability to prioritize tasks and delegate them when appropriate.
• Integrity, professionalism, and confidentiality.

Responsibilities

• Build trusting, professional relationships with clients.
• Lead meetings with clients and account managers.
• Ensure all accounts are looked after and maintained.
• Supervise and manage regional salespeople.
• Follow up on complaints and queries for clients.
• Promote new services and products to clients.

Skills

Interfacing at all levels

PC literate

Effective communication

Team leadership

Credibility & influence

Janitorial industry exp

Multi-location management

Customer service 5+ years

Driver's license

High School/GED

Custodial/cleaning knowledge

Task delegation

Integrity & confidentiality

Education

High School diploma or GED

Job description

Project Manager

US-MO-Kansas City

Job ID: 2026-3164

Type: Regular Full-Time

# of Openings: 1

Category: Facility Operations

Kansas City, MO 64108

Overview

A Project Manager at Velociti Services will act as a facility service liaison for high-profile clients, prioritizing client satisfaction, promoting new services, setting targets, and ensuring healthy relationships exist between Velociti Services and its customers. They also follow up on complaints and questions from clients and present their performance to management and will oversee and manage client relationships and partnerships on a national basis for Velociti Services.

Optimal candidates should have excellent interpersonal skills, confidence, and the ability to lead a team of salespeople in managing accounts across the country. A top-notch national account manager will bring skills as a negotiator, problem solver, and thought leader to the table.

Responsibilities

Duties / Responsibilities:

• Building a trusting and professional relationship with clients
• Lead and conduct meetings with clients and account managers
• Ensuring that all accounts are looked after and maintained
• Supervising and managing regional salespeople in your area
• Following up on complaints and queries on behalf of clients
• Promoting new services and products to clients in your area
• Reporting to senior management on the status of your accounts
• Taking a leading role in presentations and proposals for national accounts
• Monitoring and identifying market trends, competitors, and new sales leads
• Trains and manages employees and vendors to ensure all client processes, procedures, guidelines, regulations, and expectations are adhered to
• Develops and maintains strategic customer relationships
• Serves as liaison between clients and Velociti Services departments / divisions
• Conducts service review meetings with clients concerning Velociti Services performance, vendor performance and potential process improvements
• Surveys buildings for staffing purposes and cost evaluations
• Maintains labor and account budgets
• Examines work completion in accordance with contract deliverables
• Monitors quality control throughout assigned facilities
• Sustains focus on safety through onsite observations and / or inspections
• Other duties as assigned or requested

Qualifications

Required Skills / Abilities:

• Experience at interfacing at all levels throughout an organization
• PC literate – understanding of how to use the technology as a tool
• Ability to communicate with all levels within a client’s management structure.
• Good team player and manager
• Able to command credibility and be able to influence
• Experience in janitorial industry preferred.
• Experience managing multiple locations.
• 5 years customer service experience.
• Must possess a valid driver’s license.
• High School or GED.
• Knowledge of custodial/commercial cleaning
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to act with integrity, professionalism, and confidentiality

Benefits

Velociti Services offers a comprehensive benefits package designed to support the health, financial security, and well-being of our team members:

Company-Provided Benefits (Full-Time, 30+ Hours per Week)

• Basic Life Insurance and Accidental Death & Dismemberment (AD&D)
• Short-Term Disability Insurance

Voluntary Benefits:

• Medical and Dental Insurance
• Additional Life and AD&D Insurance
• Supplemental Short-Term Disability Insurance
• Long-Term Disability Insurance
• Hospital Indemnity, Accident, and Critical Illness Insurance

Retirement:

• 401(k) Retirement Plan available for all team members

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Equal Opportunity Employer, including disability/protected veterans

Equal employment opportunity, including veterans and individuals with disabilities.

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