Project Manager

Velociti Services; Kansas City (MO); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Basic Life Insurance and AD&D

Short-Term Disability Insurance

Medical and Dental Insurance

Long-Term Disability Insurance

Hospital Indemnity, Accident, and C&I

401(k) Retirement Plan

Job summary

Velociti Services seeks a Project Manager to serve as a facility service liaison for high-profile clients across the nation. You will prioritize client satisfaction, promote new services, set targets, and maintain healthy relationships between Velociti Services and its customers.

Ideal candidates bring strong interpersonal skills, leadership to manage sales teams, and the ability to negotiate and present to senior management.

Qualifications

• Experience interfacing at all levels within an organization.
• Valid driver's license.
• Experience in janitorial industry preferred.
• Experience managing multiple locations.
• 5 years customer service experience.
• Ability to communicate with all levels of client management.
• Knowledge of custodial/commercial cleaning.
• Ability to prioritize tasks and delegate when appropriate.
• Integrity, professionalism and confidentiality.

Responsibilities

• Build trusting, professional client relationships.
• Lead meetings with clients and account managers.
• Oversee and maintain all accounts.
• Supervise regional salespeople.
• Follow up on complaints and queries.
• Promote new services and products.
• Report status to senior management.
• Lead presentations and proposals for national accounts.
• Monitor market trends and new sales leads.
• Train and manage employees and vendors to ensure processes are followed.
• Develop and maintain strategic customer relationships.
• Serve as liaison between clients and Velociti Services departments.
• Conduct service review meetings with clients.
• Survey buildings for staffing and cost evaluations.
• Maintain labor and account budgets.
• Examine work completion per contract deliverables.
• Monitor quality control at facilities.
• Sustain focus on safety through onsite observations.
• Perform other duties as assigned.

Skills

Relationship building

Communication

Leadership

Influence

Team management

Janitorial industry experience

Multi-location management

Customer service 5 years

Driver's license

High School/GED

Custodial/cleaning knowledge

Task delegation

Integrity/confidentiality

Education

High School or GED

Tools

PC literacy

Job description

Job Description

A Project Manager at Velociti Services will act as a facility service liaison for high-profile clients, prioritizing client satisfaction, promoting new services, setting targets, and ensuring healthy relationships exist between Velociti Services and its customers. They also follow up on complaints and questions from clients and present their performance to management and will oversee and manage client relationships and partnerships on a national basis for Velociti Services.

Optimal candidates should have excellent interpersonal skills, confidence, and the ability to lead a team of salespeople in managing accounts across the country. A top-notch national account manager will bring skills as a negotiator, problem solver, and thought leader to the table.

Duties / Responsibilities

• Building a trusting and professional relationship with clients
• Lead and conduct meetings with clients and account managers
• Ensuring that all accounts are looked after and maintained
• Supervising and managing regional salespeople in your area
• Following up on complaints and queries on behalf of clients
• Promoting new services and products to clients in your area
• Reporting to senior management on the status of your accounts
• Taking a leading role in presentations and proposals for national accounts
• Monitoring and identifying market trends, competitors, and new sales leads
• Trains and manages employees and vendors to ensure all client processes, procedures, guidelines, regulations, and expectations are adhered to
• Develops and maintains strategic customer relationships
• Serves as liaison between clients and Velociti Services departments / divisions
• Conducts service review meetings with clients concerning Velociti Services performance, vendor performance and potential process improvements
• Surveys buildings for staffing purposes and cost evaluations
• Maintains labor and account budgets
• Examines work completion in accordance with contract deliverables
• Monitors quality control throughout assigned facilities
• Sustains focus on safety through onsite observations and / or inspections
• Other duties as assigned or requested

Required Skills / Abilities

• Experience at interfacing at all levels throughout an organization
• PC literate – understanding of how to use the technology as a tool
• Ability to communicate with all levels within a client’s management structure.
• Good team player and manager
• Able to command credibility and be able to influence
• Experience in janitorial industry preferred.
• Experience managing multiple locations.
• 5 years customer service experience.
• Must possess a valid driver’s license.
• High School or GED.
• Knowledge of custodial/commercial cleaning
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to act with integrity, professionalism, and confidentiality

Benefits

Company-Provided Benefits (Full-Time, 30+ Hours per Week)

• Basic Life Insurance and Accidental Death & Dismemberment (AD&D)
• Short-Term Disability Insurance

Voluntary Benefits

• Medical and Dental Insurance
• Additional Life and AD&D Insurance
• Supplemental Short-Term Disability Insurance
• Long-Term Disability Insurance
• Hospital Indemnity, Accident, and Critical Illness Insurance

Retirement

• 401(k) Retirement Plan available for all team members

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Anticipated Job Post End

10/15/2026