National Accounts Leader: Client Success & Retention

Socket.dev; Irving (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Socket.dev seeks a Principal Account Manager to own the success of its largest national accounts. You will build strategic account plans, nurture executive relationships, and ensure service levels and financial health across multiple locations.

This client-facing role requires travel and strong cross-functional collaboration to retain and grow key accounts. You will work with procurement, operations, and finance leaders to align priorities, review performance, and drive customer satisfaction

Qualifications

• Bachelor’s degree or equivalent experience required.
• Ten or more years of business-to-business account management or sales experience.
• Five+ years managing multi-location national accounts in restaurant, grocery, retail, or facilities services.
• Proven record of retaining and growing large accounts and keeping customer satisfaction high.

Responsibilities

• Own the relationship and success of defined national accounts.
• Build and execute a written account plan for each account.
• Travel regularly to visit account locations and meet customer teams.
• Lead regular business reviews and report service performance to the customer.
• Track contract terms and service levels and ensure accountability across sites.
• Maintain accurate CRM records and report status to leadership.

Skills

Account management

Relationship management

CRM tools

Data analysis

Excel

Multi-site management

Education

Bachelor’s degree or equivalent

Tools

CRM systems

Reporting tools

Job description

Socket.dev seeks a Principal Account Manager to own the success of its largest national accounts. You will build strategic account plans, nurture executive relationships, and ensure service levels and financial health across multiple locations.

This client-facing role requires travel and strong cross-functional collaboration to retain and grow key accounts. You will work with procurement, operations, and finance leaders to align priorities, review performance, and drive customer satisfaction