Senior Onsite Account Operations Lead
Socket.dev
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Job summary
Socket.dev is seeking a Manager, Account Operations to own customer relationships and lead account operations at a Nashville location. You will oversee satisfaction, service performance, retention, and cross-functional alignment to deliver exceptional service and long-term account growth.
The role includes leading a team of account management professionals, partnering with operations, customers, carriers, and finance to drive service excellence and strategic account planning.
Job description
Socket.dev is seeking a Manager, Account Operations to own customer relationships and lead account operations at a Nashville location. You will oversee satisfaction, service performance, retention, and cross-functional alignment to deliver exceptional service and long-term account growth.
The role includes leading a team of account management professionals, partnering with operations, customers, carriers, and finance to drive service excellence and strategic account planning.
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