National Accounts Growth Leader

Lennox International; Fort Lauderdale (FL); On-site; USD 88,000 - 130,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability

Birthing leave (8 weeks)

Bonding leave (2 weeks)

Life and long-term disability

Job summary

Lennox National Account Services (NAS) is a national HVAC services provider supporting major accounts. The Strategic Account Leader role focuses on growing revenue, strengthening key relationships, and ensuring high post-sales satisfaction across assigned national accounts.

Under supervision, you will drive account retention, identify expansion opportunities, and coordinate training and onboarding while leveraging CRM tools to monitor performance and customer interactions.

Qualifications

• Bachelor’s degree or equivalent education or experience.
• 5–10 years of customer support experience.
• Strong relationship-building and customer-focused mindset.
• Excellent listening, persuasion, and negotiation skills.
• Strong time management and organizational abilities; knowledge of sales principles and customer service.
• Proficient in CRM software, Microsoft Office, and product/service knowledge.

Responsibilities

• Support management, retention, and growth of strategic and national accounts to drive revenue.
• Maintain and strengthen relationships with key customers and internal stakeholders.
• Ensure high post-sales satisfaction and timely resolutions.
• Promote long-term loyalty and repeat business.
• Assist with customer training, onboarding, and value-added services.
• Serve as a trusted contact with consistent communication and follow-through.
• Identify opportunities to expand accounts with additional services.
• Track account activity and performance in CRM systems.

Skills

Relationship building

Customer service

Negotiation

Communication

Education

Bachelor’s degree or equivalent

Tools

CRM software

Microsoft Office

Job description

Lennox National Account Services (NAS) is a national HVAC services provider supporting major accounts. The Strategic Account Leader role focuses on growing revenue, strengthening key relationships, and ensuring high post-sales satisfaction across assigned national accounts.

Under supervision, you will drive account retention, identify expansion opportunities, and coordinate training and onboarding while leveraging CRM tools to monitor performance and customer interactions.