Senior Service Accounts Leader – HVAC

Lennox International; Fort Lauderdale (FL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k) retirement plan

Medical, dental, and vision insurance

Tuition reimbursement

Paid time off

Job summary

Lennox National Account Services in the United States seeks a seasoned account leader to manage service portfolios for industrial and commercial HVAC clients. You will supervise the service account team, drive customer satisfaction, and coordinate with Sales to onboard new business.

Strong leadership and relationship-building are essential. The role emphasizes financial stewardship, contract oversight, and internal process improvement.

Qualifications

• Bachelor’s degree in Business, Mechanical Engineering, or related field (or equivalent industry experience).
• Minimum of 7+ years in HVAC service or industrial account management, including 3+ years in a leadership role.
• Proven ability to manage customer relationships in industrial, commercial, or manufacturing environments.
• Strong financial acumen and understanding of service contract management, cost control, and P&L accountability.
• Excellent communication, leadership, and problem-solving skills.
• Proficient with CRM and service management systems (e.g., ServiceTitan, Salesforce, or similar).
• OSHA safety knowledge and understanding of HVAC systems, components, and service operations preferred.

Responsibilities

• Oversee department goals and objectives to ensure they are met.
• Work closely with Sales to implement and onboard new business according to internal process and practices.
• Continuously finds ways to be “best in class” in the industry by enhancing processes and services.
• Manage and maintain department budget, personnel and day-to-day practices.
• Assist with escalated customer issues.
• Provide support to lower-level staff on non-standard case issues.
• Work closely with account representatives to support customer needs and requests.

Skills

Leadership

CRM systems

Communication

Financial acumen

Education

Bachelor's degree

Tools

ServiceTitan

Salesforce

Job description

Lennox National Account Services in the United States seeks a seasoned account leader to manage service portfolios for industrial and commercial HVAC clients. You will supervise the service account team, drive customer satisfaction, and coordinate with Sales to onboard new business.

Strong leadership and relationship-building are essential. The role emphasizes financial stewardship, contract oversight, and internal process improvement.