National Accounts Dispatch Coordinator

DuraServ; Coppell (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

DuraServ is seeking an Estimation Coordinator in Coppell, TX to oversee work order management and optimize dispatch operations. You will report to the Account Manager within National Accounts and coordinate between local branches, subcontractors, and national account customers to ensure efficient service delivery.

Ideal candidates will demonstrate strong leadership, organization, communication, and the ability to handle high-pressure, fast-paced environments while maintaining exceptional

Qualifications

• High School diploma or equivalent required.
• 1–2 years of experience in a similar customer service role.
• Associate or Bachelor's degree preferred.

Responsibilities

• Provide dispatch support coordinating service work for national accounts.
• Act as primary liaison between local branches, subcontractors, and national accounts.
• Update schedules and coordinate initial service work with branches and contractors.
• Track work order status and maintain accurate records.
• Communicate with customers and partners via email and phone.

Skills

Communication

Attention to detail

Multitasking

Customer service

Team collaboration

Education

High School diploma or equivalent

Associate or Bachelor's degree preferred

Tools

MS Office 365

Scheduling software

Job description

DuraServ is seeking an Estimation Coordinator in Coppell, TX to oversee work order management and optimize dispatch operations. You will report to the Account Manager within National Accounts and coordinate between local branches, subcontractors, and national account customers to ensure efficient service delivery.

Ideal candidates will demonstrate strong leadership, organization, communication, and the ability to handle high-pressure, fast-paced environments while maintaining exceptional