National Accounts Estimation & Dispatch Specialist

Duraserv Corp; Coppell (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

DuraServ Corp is seeking an Estimation Coordinator in Coppell, TX, to drive efficient work order management and schedule coordination for national accounts. You will liaise between branches, subcontractors, and customers to ensure timely service execution and high-quality customer interactions.

The role emphasizes strong communication, meticulous data handling, and the ability to manage multiple priorities in a fast-paced environment while upholding service standards and policy compliance.

Qualifications

• High School diploma or equivalent is required.
• Associate or bachelor’s degree preferred.
• 1–2 years of experience in a similar customer service role.

Responsibilities

• Provide dispatch support by assisting National Accounts Managers to coordinate service work for national accounts.
• Serve as the primary communication liaison between local branches, subcontractors, and national account customers.
• Manage schedule updates by coordinating with National Accounts Managers to update service work dates.
• Demonstrate multi-tasking abilities by handling multiple national accounts simultaneously.
• Ensure policy compliance by adhering to company policies and standards.
• Handle work orders by gathering information, generating quotes, and communicating with offices and partners.

Skills

Communication

Attention to detail

Multitasking

Organizational skills

Teamwork

Self-motivation

Education

High School diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Microsoft Office 365

Scheduling software

Job description

DuraServ Corp is seeking an Estimation Coordinator in Coppell, TX, to drive efficient work order management and schedule coordination for national accounts. You will liaise between branches, subcontractors, and customers to ensure timely service execution and high-quality customer interactions.

The role emphasizes strong communication, meticulous data handling, and the ability to manage multiple priorities in a fast-paced environment while upholding service standards and policy compliance.