National Accounts Coordinator (Remote) – Client Success

Kept Companies Inc; Fairfield Township (NJ); Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) benefits

Remote work from anywhere in the US (C

Job summary

Kept Companies is hiring an experienced Account Manager to support strategic, multi-location customers across our nationwide fleet and facility services platform. This high-ownership role requires strong customer communication, service coordination, disciplined follow-up, and keeping complex work moving across teams.

You will partner closely with Executive Business Development Managers and serve as the day-to-day coordination point for assigned accounts.

Qualifications

• Minimum five years of B2B sales or account management experience.
• Proven ability to manage multiple priorities and follow up across teams.
• Excellent written and verbal communication with a professional customer service mindset.

Responsibilities

• Serve as primary contact for routine operational and administrative communication with assigned customers.
• Coordinate work orders, service schedules, status updates, and customer closeout from intake through completion.
• Partner with Operations, Sales, Compliance, and Finance to resolve issues and prevent stalled requests.
• Maintain CRM data quality and support EBDM-led reviews and strategic initiatives.

Skills

Account management

Customer communication

Project coordination

Problem solving

Independent work

Tools

CRM software

Microsoft Office

Excel

Job description

Kept Companies is hiring an experienced Account Manager to support strategic, multi-location customers across our nationwide fleet and facility services platform. This high-ownership role requires strong customer communication, service coordination, disciplined follow-up, and keeping complex work moving across teams.

You will partner closely with Executive Business Development Managers and serve as the day-to-day coordination point for assigned accounts.