National Account Manager I

The Hillman Group; Mooresville (NC); On-site; USD 80,000 - 120,000; Full time

Job summary

The Hillman Group is seeking a National Account Manager to drive profitable growth across major retail accounts. You will lead key customer relationships, develop strategic business plans, and partner with internal teams to deliver growth and customer success.

You will forecast sales, review performance, and coordinate promotions and planograms while traveling to support accounts and ensure operational excellence. Bachelor's degree and 2–5 years in big box retail are required.

Qualifications

• Strong analytical and problem-solving skills; ability to evaluate information, identify solutions and make sound business recommendations.
• Resilience and adaptability, with the ability to perform under pressure and recover from challenges.
• High levels of integrity, accountability, and ethical decision-making while maintaining confidentiality.
• Proven leadership skills with experience building, developing, and managing teams aligned with business objectives.

Responsibilities

• Partner with Director of National Accounts to forecast sales, develop quotas, and execute strategic plans for profitable growth.
• Utilize POS and inventory data to manage and expand Hillman product categories.
• Conduct quarterly business reviews to evaluate POS performance and suggest SKU rationalization and replacements.
• Lead line reviews and annual business reviews with assigned accounts.
• Travel throughout North America to support customer relationships and account growth.
• Develop national account business plans, including P&L, budgeting, forecasting, and sales goals.

Skills

Strong analytical skills & problem‑sol

Leadership

Integrity & accountability

Resilience & adaptability

Continuous learning

Education

Bachelor's degree

Job description

National Account Manager

Drive Growth. Build Relationships. Make an Impact.

At Hillman, we're passionate about delivering innovative solutions, exceptional service, and strong partnerships that help our customers succeed. As a National Account Manager, you'll play a critical role in driving profitable growth, leading key customer relationships, and developing strategic business plans that enhance our position within major retail accounts.

This is an exciting opportunity for a sales leader who thrives on building long-term partnerships, analyzing business performance, identifying growth opportunities, and leading high-performing teams in a dynamic retail environment. This position will be 5 days a week in office at the Mooresville, NC location.

What You'll Do

As a National Account Manager, you will partner closely with internal teams and key customers to develop and execute strategic plans that support sales growth, operational excellence, and customer success.

Key Responsibilities

• Collaborate with the Director of National Accounts to forecast sales, develop sales quotas, and execute strategic sales plans that drive profitable growth.
• Utilize customer POS and inventory data to effectively manage and expand Hillman product categories.
• Conduct quarterly business reviews to evaluate POS performance, identify SKU rationalization opportunities, and introduce product replacement recommendations.
• Lead line reviews and annual business reviews with assigned accounts.
• Travel throughout North America to support customer relationships, business initiatives, and account growth.
• Develop and implement National Account business plans, including profit and loss management, operational planning, budgeting, forecasting, and sales goal attainment.
• Create annual and multi-year sales strategies that support revenue and organic growth objectives.
• Partner with customers and internal sales and service teams to establish program details for new business opportunities and serve as the primary liaison during rollouts.
• Maintain strong knowledge of Hillman's products, programs, and Field Service operations.
• Support the development and maintenance of account procedures in collaboration with the Field Service Department.
• Coach, mentor, and develop direct reports through internal and external learning opportunities.
• Ensure compliance with company policies, human resources practices, and applicable employment laws.
• Provide ongoing performance feedback and support to team members to enhance results and customer service.
• Communicate regularly with sales and field service teams to provide information, answer questions, and address business needs.
• Build and maintain strong relationships with both internal and external National Account partners.
• Partner with marketing teams to develop promotional programs, create plan-o-grams, and coordinate logistics for special events.
• Monitor store openings and closings while coordinating logistics with appropriate Hillman teams.
• Organize and participate in trade shows, conventions, and industry events.

What You'll Bring

Education & Experience

• Bachelor's degree (BS/BA) required.
• 2-5 years of experience within a big box retail environment

Knowledge, Skills & Abilities

Successful candidates will demonstrate

• Strong analytical and problem-solving skills, with the ability to evaluate information, identify solutions, and make sound business recommendations.
• Resilience and adaptability, with the ability to perform effectively under pressure and recover quickly from challenges.
• High levels of integrity, accountability, and ethical decision-making while maintaining confidentiality.
• Proven leadership skills with experience building, developing, and managing teams aligned with business objectives and workforce needs.
• A commitment to continuous learning, professional growth, and self-development.

The Hillman Group is an Equal Employment Opportunity and Affentiative Action Employer and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, protected veteran or military status, genetic information, citizenship status, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.