National Account Manager, Employee Benefits

Voya Financial; Chicago (IL); On-site; USD 111,000 - 166,000; Full time

Job summary

Join a forward-thinking company dedicated to improving financial futures for individuals and communities. As an Employee Benefits National Account Manager, you will play a crucial role in managing client relationships and driving profitable growth. Your expertise will empower clients through strategic solutions and innovative marketing strategies, all while collaborating with a dynamic team. This position offers an exciting opportunity to make a tangible impact in the financial services industry, where your contributions will shape the future of client engagements and service delivery. Embrace the chance to thrive in a supportive and inclusive work environment.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Tuition Reimbursement

Paid Time Off

Paid Volunteer Time

Qualifications

• Experience in managing National Accounts or similar client management roles.
• Ability to analyze claims trends and communicate effectively.

Responsibilities

• Manage and retain National Account clients through proactive engagement.
• Deliver marketing strategies and consultative content to clients.

Skills

Customer Focus

Critical Thinking

Consultative Approach

Relationship Building

Strategic Planning

Education

Bachelor's Degree in Business or Related Field

Job description

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Profile Summary:

Employee Benefits National Account Manager is accountable for proactive customer management, education, development, profitable growth and retention of assigned National Account clients.

Profile Description:

• Crafting and delivering marketing and enrollment strategies to clients based on client interactions and knowledge of Voya’s capabilities that align with appropriate solutions, challenging current communication practices with clients
• Responsible for leading meetings and creating consultative content for the audience in a strategic and clear manner
• Empowers clients by portraying partnership as an extension of their own team
• Critically analyze and articulate claims trends to employers and brokers.
• Works directly with peer Operational leaders to problem solve specific issues and to build out best practices
• Supports the build out of the National Account value proposition and service model within the Operations team
• Suggesting best practices and plan updates with brokers and clients by observing process, understanding, and effectiveness of HR
• Leads the finalist presentation preparation and delivery for service model content
• Collaborates and takes ownership within the renewal conversations both internally and externally
• Effectively delegates action items and expectations with team members to utilize service model capabilities
• Provides mentorship to colleagues, across the client management organization
• Creates opportunity with client base through investigative questions and actions to deliver thoughtful solutions for new lines, education, and increased participation
• Recognizes obstacles and adapt quickly and thoughtfully by showcasing Voya’s value story
• Proven ability to execute a comprehensive book of business strategy consistent with organizational initiatives, profitability & persistency targets, segment requirements, Voya’s value proposition and individual customer’s needs
• Connects actively and consistently in person with brokers and market partners to gain market knowledge and learn current trends to implement into business strategies as well as communicate information with team members.
• Utilizes and seeks market trend information, competitor data, understands technology partners and platforms, and the needs of the client to produce creative and effective content to share with the clients and brokers enhancing the Voya story
• Is a vocal participant in assigned Voya initiatives throughout the year and regularly reports out status to the team
  

Knowledge & Experience:

• National Accounts employee benefit experience or similar client management work required
• Leads with intent, high profile connections, strategy, consultative, proactive, market facing, practices initiative, confident, delegates, sales presence
• Consultative and proactive approach, owning block of business to align with organizational goals to promote growth from within
• Creates and executes on defined strategy – uses expertise and knowledge to produce plan of action
• Builds relationships at all levels – confident in ability to deliver with all audiences
• Uses expertise and persuasion to influence market
• Proven to think strategically and act accordingly
• Flourishes in fast paced environment – competitive, persistent, creative
• Projects confidence and enthusiasm with internal and external partners
• Develop and articulate Voya value story to deliver to clients based on goals and objectives, results oriented

**This individual must sit in one of the following states, Maine, Massachusetts, Connecticut, DC, New Jersey, Pennsylvania, North Carolina or Chicago**

**The ability to travel extensively within the territory will be required**

#LI-NV1

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$111,150 - $165,110 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more aboutCritical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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