National Account Manager

Lindt & Sprüngli; Arizona; Hybrid; USD 125,000 - 163,000; Full time

Job summary

Ghirardelli, part of Lindt & Sprüngli, is seeking a National Account Manager to lead strategy and execution for key U.S. retailers. You will manage budgets, coordinate trade funds, forecast volume, and ensure MAPS objectives are met while maintaining strong retailer relationships.

The role requires 5+ years in direct selling, a BA/BS or equivalent, and willingness to travel 25–35% across the country. You will present business reviews, negotiate terms, and collaborate with cross-functional teams

Qualifications

• BA/BS Degree or equivalent work experience.
• Minimum of 5 years of direct selling experience.
• Willingness to travel 25–35%.
• Experience with MAPS objectives and trade promotion.

Responsibilities

• Manage and achieve sales controllables.
• Exceed MAPS objectives per game plan.
• Develop senior-level customer relationships for joint business planning.
• Lead cross-functional initiatives to drive store execution.
• Prepare and present customer-facing presentations.
• Travel as required.

Skills

Negotiation skills

Category management

Executive-level communication

Sales forecasting

Education

BA/BS Degree or equivalent work experience

Job description

**WHO WE ARE** At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to *Making Life A Bite Better* inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Join our dynamic team and help shape Ghirardelli's future.**Job Summary**A National Account Manager is responsible for achieving the sales budget, new item distribution targets, trade promotion budget, forecasting targets, expense management, and MAPS objectives for assigned accounts. This includes all customer communication, trade funds management, forecasting and accountability for volume, profit and in-store conditions.This position may have multiple customers/HQ selling contacts and they may call on a larger customer directly as the main point of contact. Sales volume can range from $10M to $30M.* Manage and achieve sales controllables* Exceed MAPS objectives as outlined in customer game plan* Develop senior level customer relationships that drive joint business planning execution* Being a leader within the company and collaborating cross functionally to create customer driven initiatives that achieve game plan goals* Ability to prepare and present customer-facing presentations that drive Ghirardelli’s in-store execution* Strong negotiation skills* Demonstrate category management skillset that will drive customer partnerships and executionSalary Range: $125,300 - 162,900* BA/BS Degree or equivalent work experience* Minimum of 5 years of direct selling experience* This position may work out of a team sales office or home office* Travel on average of 25% but up to 35%.* Spends 60% of time at desk working at computer or phone.* Spends 25% of time interacting with key customers for purpose of influencing business results.* Spends 15% of time observing conditions in retail outlets, attending off-site sales meetings and performing other miscellaneous activities.* Occasional to Constant Repetitive Fine Manipulation (keyboarding, ten key, writing)* Rare to Occasional ability to lift and carry up to 50 pounds* Ability to travel to various locations across the country or local travel to meetings