National Account CSR

R+L Carriers; Wilmington (OH); On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

Paid vacation after 90 days

Employee resorts

Benefits package

Job summary

R+L Carriers in Wilmington, OH is seeking a National Account Customer Service Representative for a full-time role Monday–Friday, 8:30 am–6:00 pm. The position pays $23.00 per hour and offers vacation after 90 days along with a comprehensive benefits package.

The role collaborates with National Account Sales Directors and Operations to support high-volume shippers, handle calls and emails, and provide timely problem resolution and data reporting.

Qualifications

• Provide world-class customer service with timely problem resolution.
• Manage reports for service and exceptions for national account customers.
• Communicate effectively with service centers to ensure on-time deliveries.

Responsibilities

• Provide world-class customer service to internal and external customers with timely problem resolution.
• Manage reports for service and exceptions.
• Communicate with service centers to ensure on-time deliveries.
• Assist with MyRLC login requests and management for customer access.
• Support National Account Sales Directors with customer requests.
• Process reports and data to support shipping activities.
• Support the general customer care call queue.
• Build positive relationships with customers.

Skills

Customer service

Communication

Problem solving

Tools

Excel

Outlook

Word

Job description

Job Description

Full-Time, Monday-Friday, 8:30 am – 6:00 pm

Job Description

National Account Customer Service Representative, $23.00 hr

Full-Time, Monday-Friday, 8:30 am – 6:00 pm

Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package that includes our very own employee resorts

R+L Carriers - Women in Trucking

Company Culture

R+L Carriers has immediate openings for a National Account Customer Service Representative at our Wilmington, OH Service Center. The National Account Customer Service team works with some of our highest volume shippers in the company’s transportation network. A department representative must understand the complexities of how freight moves within our supply chain, as well as the R+L service portfolio that facilitates these shipments. To succeed in this position, a representative must work cohesively with our National Account Sales Directors and Operations team to support the shipping demands of a varied customer base.

Duties and Responsibilities

• Provide world-class customer service to our internal and external customers with timely problem resolution
• Manage reports for service and exceptions with respect to our national account customer base
• Communicate in an effective and efficient manner with service centers to ensure on-time deliveries
• Assist with MyRLC login requests and management for customer access to our website
• Provide on-demand support for National Account Sales Directors regarding customer requests
• Process reports/compile data to support overall shipping activities on a case-by-case need
• Support the general customer care call queue, when required
• Build healthy working relationships with customers to deliver positive customer experiences
• Possess a positive attitude when dealing with internal and external customers
• Strong written and verbal communication skills
• Ability to work in a fast-paced environment to support heavy volumes with phone and email communications
• Ability to deal with potentially adverse situations, such as the movement of freight and problem resolution
• Proficient with Microsoft products, i.e., Excel, Outlook, Word, etc.

Minimum Requirement

Benefits:

R+L Carriers offers an excellent compensation and comprehensive benefits package that includes Medical/Dental/Vision Insurance, 401(k) Retirement Plan with company matching contributions, Paid Vacation & Holidays, and vacation lodging at our exclusive employee resorts in Daytona Beach, FL, Big Bear Lake, CA, Pigeon Forge, TN, and Ocean Isle Beach, NC.

About Us:

R+L Carriers is a family owned, privately held transportation company founded in 1965. Our business caters to the transportation and distribution industry and is designed to provide customers with superior service through efficient administration and innovative thinking. The Company prides itself in treating our employees and customers with respect and honesty. We believe each employee contributes directly to the Company’s growth and success. There are many other transportation companies capable of picking up and delivering freight. However, we believed our customers select us because of the efforts of our employees.

R+L Carriers Shared Services, LLC (“R+L Carriers”) and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R+L Carriers will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. This application is considered current for ninety (90) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.