NASA IT Services Delivery Lead

GD Information Technology, Inc.; Pasadena (CA); On-site; USD 128,000 - 173,000; Full time

Job summary

General Dynamics Information Technology (GDIT) in Pasadena, CA is seeking a Technical Services Delivery Manager to drive NASA JPL initiatives, oversee a 24x7 Service Desk, on-site deskside support, a PC-as-a-Service model, and ITSM development resources.

The role partners with the Program Manager and NASA teams to provide operational discipline, thoughtful analysis, and steady leadership for compliant, high-quality service delivery across concurrent workstreams.

Qualifications

• Bachelor’s degree and five years of deputy program or project management experience.
• Experience supporting NASA JPL environment and NASA mission needs.
• Excellent oral, written, and presentation communication skills.
• Proven experience supporting customer relationship management.
• Experience mentoring or supporting remote teams and performance management.

Responsibilities

• Stakeholder engagement and collaboration to build trust and ensure alignment.
• Strategic leadership and continuous improvement to meet NASA standards.
• Project and task management including schedules, milestones, and risk mitigation.
• Performance and quality oversight with metrics and regulatory compliance.

Skills

Data Analysis

People Management

Services Management

Education

Bachelor’s degree

Tools

ServiceNow

Job description

General Dynamics Information Technology (GDIT) in Pasadena, CA is seeking a Technical Services Delivery Manager to drive NASA JPL initiatives, oversee a 24x7 Service Desk, on-site deskside support, a PC-as-a-Service model, and ITSM development resources.

The role partners with the Program Manager and NASA teams to provide operational discipline, thoughtful analysis, and steady leadership for compliant, high-quality service delivery across concurrent workstreams.