Strategic IT Services Delivery Lead

General Dynamics - IT; Los Angeles (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

GDIT in Los Angeles is seeking a technical Services Delivery Manager to drive the pursuit and execution of NASA portfolio initiatives. The role supports a 24x7 Service Desk, AI-enabled tools, deskside support, a PC-as-a-Service hardware model, and ITSM development resources to deliver integrated IT services.

You will partner with the Program Manager, NASA JPL leadership, and cross-functional teams to provide operational discipline, leadership, and growth-focused account management, aligning

Responsibilities

• Support the Program Manager in building and nurturing trust with customers through consistent, high-quality execution.
• Maintain transparent communication with stakeholders and help ensure expectations are clearly set and managed.
• Serve as a supporting point of contact for internal teams and the customer, ensuring alignment on goals, priorities, and deliverables.
• Act on behalf of the Program Manager when needed and maintain continuity of program execution.

Job description

GDIT in Los Angeles is seeking a technical Services Delivery Manager to drive the pursuit and execution of NASA portfolio initiatives. The role supports a 24x7 Service Desk, AI-enabled tools, deskside support, a PC-as-a-Service hardware model, and ITSM development resources to deliver integrated IT services.

You will partner with the Program Manager, NASA JPL leadership, and cross-functional teams to provide operational discipline, leadership, and growth-focused account management, aligning