Technical Services Delivery Manager

General Dynamics - IT; Los Angeles (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

GDIT in Los Angeles is seeking a technical Services Delivery Manager to drive the pursuit and execution of NASA portfolio initiatives. The role supports a 24x7 Service Desk, AI-enabled tools, deskside support, a PC-as-a-Service hardware model, and ITSM development resources to deliver integrated IT services.

You will partner with the Program Manager, NASA JPL leadership, and cross-functional teams to provide operational discipline, leadership, and growth-focused account management, aligning

Responsibilities

• Support the Program Manager in building and nurturing trust with customers through consistent, high-quality execution.
• Maintain transparent communication with stakeholders and help ensure expectations are clearly set and managed.
• Serve as a supporting point of contact for internal teams and the customer, ensuring alignment on goals, priorities, and deliverables.
• Act on behalf of the Program Manager when needed and maintain continuity of program execution.

Job description

GDIT is seeking a Technical Services Delivery Manager to support our NASA Business Area in driving the successful pursuit and execution of key initiatives across our growing NASA portfolio.

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. The Technical Services Delivery Manager will play a critical role in supporting and helping execute a comprehensive solution that integrates and manages a 24x7 Service Desk, advanced AI-enabled tools, efficient on-site deskside support, a PC-as-a-Service hardware model, and complementary engineering, cybersecurity, and IT Service Management (ITSM) development resources.

As a Technical Services Delivery Manager, you will partner closely with the Program Manager, internal/external teams, NASA JPL leadership, technical teams, projects managers, engineering organizations to provide operational discipline, thoughtful analysis, and steady leadership. You will also assist with account management activities for NASA JPL, focusing on business growth, customer relationship management, and high-quality service delivery. This position will provide expertise to ensure solutions and execution remain aligned with future enterprise IT service delivery standards and best industry practices in planning, implementation, and innovation.

The successful candidate will be an experienced program management professional with prior support to NASA JPL and a proven track record supporting projects with similar operational complexity. The candidate must demonstrate success in personnel support, positive customer relationships, and service delivery excellence, with a focus on innovation and customer experience. Outstanding written and verbal communication skills are essential in a fast-paced environment with multiple concurrent work streams.

In this Technical Services Delivery Manager role, you will support execution of GDIT’s strategic initiatives and help ensure compliance with Federal and NASA requirements. This position requires a motivated leader who can navigate complex challenges, execute tasks effectively, and build trusted relationships with internal teams and customer stakeholders.

Responsibilities include:

Stakeholder Engagement and Collaboration

• Support the Program Manager in building and nurturing trust with customers through consistent, high-quality execution.
• Maintain transparent communication with stakeholders and help ensure expectations are clearly set and managed.
• Serve as a supporting point of contact for internal teams and the customer, ensuring alignment on goals, priorities, and deliverables.
• Act on behalf of the Program Manager when needed and maintain continuity of program execution.

Strategic Leadership

• Assist in executing GDIT’s strategic imperatives focused on NASA JPL standards and the NASA Community.
• Apply a Consultant Mindset by helping identify challenges, proposing actionable solutions, and encouraging continuous improvements.
• Support customer experience efforts by engaging with users and contributing to value-driven results aligned with customer expectations.
• Help lead IT managers, technical leads, vendors and cross-functional teams.

Project and Task Management

• Help develop, maintain, and oversee project schedules to ensure timely delivery of tasks and milestones.
• Coordinate and allocate tasks among development and operations team members according to project and contract requirements.
• Anticipate and help resolve potential roadblocks, adjusting plans in collaboration with the Program Manager.
• Identify technical and organizational risks, develop mitigation plans, and escal... [truncated for brevity]