Naples Real Estate Ops & Agent Success Manager

Capital Coast; Naples (FL); On-site; USD 81,000 - 99,000; Full time

Job summary

SERHANT. in Naples, Florida, is seeking an Associate Sales Manager to support the Managing Broker in brokerage operations, compliance, and growth. The role focuses on helping agents succeed, overseeing regulatory adherence, and coordinating training across the Naples market.

Qualified candidates will be highly organized, service-oriented, and familiar with Florida real estate practices. A Florida license and strong communication skills are essential for success in a fast-paced, growth-driven

Qualifications

• Active Florida real estate license in good standing (Broker license preferred; Sales Agent license considered with relevant experience).
• 3+ years of residential real estate brokerage, operations, compliance, or sales management experience.
• Strong knowledge of Florida real estate contracts, TREC regulations, MLS rules, and REALTORae standards.
• Experience supporting agents and managing multiple priorities in a fast-paced environment.
• Exceptional customer service and relationship-building skills.
• High degree of professionalism, discretion, and integrity.
• Valid driver2 license and reliable transportation.
• REALTORae membership preferred.

Responsibilities

• Brokerage Operations & Compliance: support administration across Naples, Florida.
• Assist with transaction review to ensure compliance with Florida Real Estate Commission (TREC) requirements and company policies.
• Partner with the Managing Broker to identify and address risk management concerns.
• Support agent licensing, onboarding, transfers, and affiliation processes.
• Assist in maintaining brokerage policies, procedures, and operational documentation.
• Stay informed of regulatory updates, MLS requirements, REALTORae association policies.
• Agent Support & Training: serve as a primary contact for agent operational questions and training needs.
• Provide guidance on contracts, compliance, and transaction processes.
• Coordinate training sessions focused on brokerage operations, technology, and best practices.
• Promote agent adoption and proficiency of SERHANT. platforms, tools, and resources.
• Escalate complex legal, compliance, or transactional matters to the Managing Broker as appropriate.
• Support relationships with local REALTOR26 MLS organizations and industry partners.

Skills

Florida real estate license

3+ years real estate brokerage/ops

Florida contracts / TREC / MLS knowhow

Customer service & relationship skills

Professionalism & integrity

Valid driver2 license

REALTOR membership preferred

Education

Active Florida real estate license

Job description

SERHANT. in Naples, Florida, is seeking an Associate Sales Manager to support the Managing Broker in brokerage operations, compliance, and growth. The role focuses on helping agents succeed, overseeing regulatory adherence, and coordinating training across the Naples market.

Qualified candidates will be highly organized, service-oriented, and familiar with Florida real estate practices. A Florida license and strong communication skills are essential for success in a fast-paced, growth-driven