NA Retail Operations Director — Luxury Chocolate Brand

Läderach (Schweiz) AG; Dallas (TX); On-site; USD 150,000 - 185,000; Full time

Job summary

Läderach is seeking a Director of North America Sales & Operations based in the United States with 60–70% travel. You will lead regional sales managers and the frontline retail operation, owning store standards, customer experience, and labor productivity across the US and Canada.

The role targets executive growth toward COO-equivalent scope, with a platform to scale within a premium chocolate house known for its bean‑to‑bar craftsmanship.

Qualifications

• Eight or more years of multi‑unit retail leadership, with demonstrated accountability for operations, standards, and a distributed field team.

Responsibilities

• Lead and develop the RSM team — set direction, build capability, and ensure performance and standards across markets.
• Own operational excellence — establish and enforce store standards, rhythms, and execution discipline across all boutiques.

Job description

Läderach is seeking a Director of North America Sales & Operations based in the United States with 60–70% travel. You will lead regional sales managers and the frontline retail operation, owning store standards, customer experience, and labor productivity across the US and Canada.

The role targets executive growth toward COO-equivalent scope, with a platform to scale within a premium chocolate house known for its bean‑to‑bar craftsmanship.