Regional Manager-Northeast

Läderach; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive Pay

Medical coverage (80% employee) and 50

Dental

Vision coverage

Life Insurance

Optional 401(k) enrollment

Employee assistance program

Training opportunities

Discounts on products

Free parking

Job summary

Läderach North America is seeking a Regional Manager for the Tri-State area, based in New York, NY. You will lead multi‑unit stores, set targets, supervise store managers and drive sales, profitability and operational excellence while maintaining compliance with company standards.

The ideal candidate has at least three years of multi‑unit leadership, a business degree, strong strategic planning, and the ability to travel 70–80% to support stores and initiatives across the region.

Qualifications

• Minimum three (3) years of multi‑unit management and leadership experience.
• Degree in Business Administration or relevant field preferred.
• Strong conceptual approach, strategic planning, and implementation skills.
• Knowledge of the retail industry’s legal rules and guidelines (region).
• In-depth knowledge of Supply Chain, Finance, Customer Service, Marketing, HR.

Responsibilities

• Achieve sales goals and profit targets.
• Monitor operational costs and maintain budget reports.
• Liaise with Store Managers to oversee day‑to‑day operations.
• Support Store Managers with sales strategies and staff training.
• Support personnel matters including interviews, terminations, salary negotiations, and headcount planning.
• Evaluate overall store performance by analyzing sales figures.
• Ensure compliance with company regulations, regional laws, and property requirements.
• Prepare and review annual budgets for stores/regions of responsibility.
• Plan, evaluate and optimize operations for efficiency and cost‑effectiveness.
• Manage escalated customer issues, incident reports, and legal actions.
• Ensure adherence to Läderach standards and procedures.
• Perform other duties as assigned by the President of Läderach North America.

Skills

Multi-unit management

Strategic planning

Leadership

Budget management

Travel readiness

Retail industry knowledge

Cross-functional collaboration

Education

Bachelor's degree in Business Administration or relevant field

Job description

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams. The Retail business unit comprises more than 200 chocolateries in 21 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways.

Regional Manager – Northeast

Location: New York, NY

Reports To: President, Läderach North America

Position Summary

Läderach North America is seeking an experienced Regional Manager based in New York, NY for our Tri‑State area. The Regional Manager reports into the President of Läderach North America and will assume responsibility for the overall success of the stores by setting targets, supervising store managers, and ensuring they are attained. The ideal candidate is skilled in managing diverse operations at and from a distance, has a strategic mindset and is an excellent leader, and possesses strong financial and operational planning abilities. The goal is to ensure our stores will meet and exceed expectations of business development and efficiency. The ultimate Regional Manager is a chocolate lover with proven experience in effective retail shop and staff management.

What You Can Expect

• You will achieve sales goals and profit targets
• You will monitor operational costs and maintain budget report
• You will liaise with the Store Managers to monitor day‑to‑day store operations
• You will support the Store Managers with business‑success matters, such as sales strategies and training the staff in sales techniques
• You will support the Store Managers with personnel matters, including final round interviews, termination decisions, conflict resolution, salary negotiations, seasonal headcount forecasting and conducting performance appraisals
• You will evaluate overall store performance by gathering, analyzing and interpreting sales performance
• You will ensure that the stores run with legality and conformity to company regulations, regional laws, and property requirements
• You will prepare and report on sales numbers, personnel matters, inventory, results of company marketing initiatives and systems implementation
• You will prepare and review the annual budget for each store/region of responsibility
• You will plan, evaluate and optimize operations to be efficient and cost‑effective
• You will manage escalated customer issues, incident reports, and legal actions
• You will ensure Läderach standards and procedures are followed
• You will perform other duties as assigned by the President of Läderach North America

What We Expect From You

• You have at least three (3) years of multi‑unit management and leadership experience
• You have a degree in Business Administration or relevant field preferred
• You have strong conceptual approach, strategic planning, and implementation skills
• You have knowledge of the retail industry’s legal rules and guidelines (specific to the region)
• You have in‑depth knowledge of diverse business functions and principles (Supply Chain, Finance, Customer Service, Marketing, HR)
• You have proven experience managing large budgets and sales goals
• You must be able to travel for role related projects and events (70‑80% travel requirement)
• You have the ability to cultivate an environment of mutual respect, courtesy, and good manners
• You must possess a strong work ethic and exemplify the Läderach Company Values
• You are expected to be able to commute between stores of responsibility with flexibility
• You have a valid driver’s license and the ability to be on the road often is highly preferred

What We Offer You

• Competitive Pay
• Medical – 80% contribution by Läderach of Employee only plan and 50% contribution by Läderach of Family Coverage plan (s)
• Dental
• Vision 100% covered by Läderach
• Life – Läderach covers up to $25k of Life Insurance (option to go up to $150k)
• Optional 401(k) enrollment
• Employee assistance program
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In‑house and further external training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Free parking spaces

Own it. Grow it. Make it fresh.

Sounds interesting? Then come join us. Jennifer Kassaras, Recruiting and Onboarding Manager linkedin.com/in/jennifer-kassaras-b52b2144 will be happy to answer your questions. You can also visit our career site: My Job Search

We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Our success and momentum to expand is only possible through the passionate drive of our diverse 2,500 employees, who come from more than 80 countries and represent various backgrounds, religious beliefs, and lifestyles.