Store Manager

Läderach; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

Medical coverage

Vision coverage

Life Insurance

Employee assistance program

Product discounts

Free parking

Training opportunities

Job summary

Läderach in Chicago is seeking a Store Manager to champion the brand and lead a retail team to deliver a premium chocolate shopping experience.

The role requires proven retail leadership, strong customer service, and the ability to manage staff, merchandising, and store operations while upholding corporate values.

Qualifications

• Minimum 3 years of retail leadership experience.
• Strong leadership and staff development skills.
• Reliable with flexible weekend/holiday availability.

Responsibilities

• Deliver outstanding customer experience and motivate staff.
• Oversee sales, register duties, and in-store fulfillment.
• Ensure accurate merchandising and seasonal staging.
• Schedule staff shifts and coordinate store meetings.
• Maintain inventory accuracy and loss prevention.
• Communicate corporate values to customers and employees.

Skills

Leadership

Staff management

Customer service

POS proficiency

Tools

Microsoft 365

POS software

Data entry

Job description

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.

The Retail business unit comprises more than 230 chocolateries in more than 25 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways. Want to be part of it too? Come and join us.

Michigan Ave, Chicago, IL

Store Manager

A Laderach Store Manager is a brand champion in providing top-notch shopping experience for all customers and a leader in providing a positive work environment for the retail team. The ideal Store Manager is a chocolate-lover with proven experience in effective retail shop and staff management. This role aids in the supervision of employees, is an example of excellent customer service, leads training plans and helps carry out the goals of the Regional Manager to meet the store quotas.

What You Can Expect

• You will deliver outstanding customer experience, motivating staff to provide superior customer service
• You oversee product sales and register duties, shop and shelf care, gift packaging and in-store order fulfillment.
• You will ensure the accuracy of Laderach seasonal staging and product merchandising.
• You will schedule effective staff shifts and coordinate store meetings/events.
• You will ensure the accuracy product merchandising and store inventory orders.
• You help achieve in-store compliance and loss prevention standards.
• You will act as a key communicator of corporate values to customers and employees.
• You will take on other role-related responsibilities as assigned by the Regional Manager.

What We Expect From You

• You have at least 3 years of experience in a retail space with increasing levels of responsibility (ex-growth from associate level to shift lead/assistant manager)
• You are equipped with strong leadership, staff management and customer service skills.
• You are proficient Computer skills such as email use and management, Microsoft 365, data entry and spreadsheets, and POS.
• You are reliable with a flexible schedule, including weekend and holiday availability.
• You are quality-minded with keen attention to detail.
• You are proactive and efficient.
• You are passionate about chocolate.

What We Offer You

• Competitive Pay
• Medical-80% contribution by Laderach of Employee only plan and 50% contribution by Laderach of Family Coverage plan (s)
• Vision 100% covered by Laderach
• Life-Laderach covers up to $25k of Life Insurance (option to go up to $150k)
• Employee assistance program
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideasAn open and respectful feedback culture
• In-house and further external training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Free parking spaces

Own it. Grow it. Make it fresh.

We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Our success and momentum to expand is only possible through the passionate drive of our diverse 2,500 employees, who come from more than 80 countries and represent various backgrounds, religious beliefs, and lifestyles.