MVD Specialist

Nusenda; El Paso (TX); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Nusenda Credit Union is seeking an MVD Specialist to support Service Delivery and members with MVD questions, requests, and guidance. You will process MVD titles and lien perfections for Indirect and Consumer auto loans, and conduct monthly audits to ensure regulatory timeframes are met.

Collaborating with the Indirect department, you will resolve title and lien issues and identify process improvements to enhance quality, workflows, and reporting.

Formación

• One year to three years of similar or related experience.
• High School Diploma required.

Responsabilidades

• Provide support to Service Delivery staff and members with MVD related questions, requests, issues, and guidance, including Administers temp tags and coordinating documents.
• Provide common error information to Training and address procedural gaps and for additional training opportunities.
• Work with Indirect department to resolve pending title and lien perfection issues and maintain knowledge of regulatory MVD requirements.

Conocimientos

Verbal communication

Written communication

Regulatory compliance

Customer service

Educación

High School Diploma

Descripción del empleo

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

Thank you for your interest in joining the Nusenda team!

We are currently seeking an MVD Specialist to join Nusenda Credit Union.

As an MVD Specialist, you will provide support to Service Delivery staff and member’s with MVD related questions, requests, issues, and additional guidance. You will process MVD titles and lien perfections for Indirect and Consumer auto loans. You will conduct monthly MVD audits on pending titles for proper follow-up and to comply with regulatory required timeframes. You will work with Indirect department to resolve pending title and lien perfection issues, and Identifies process improvements, system enhancements, and makes recommendations towards the overall quality of processes, workflows, and related reporting.

What You'll Do:

• Provide support to Service Delivery staff and member’s with MVD related questions, requests, issues, and additional guidance. Administers temp tags and works with MVD Now to coordinate document pickup and delivery.
• Provides common error information to the Training department procedural gaps and for additional training opportunities.
• Works with Indirect department to resolve pending title and lien perfection issues. Maintain working knowledge of regulatory MVD requirements pertaining to forms, policies, and procedures.

What You'll Need:

• One year to three years of similar or related experience.
• High School Diploma

key Skills and Experience:

• Exceptional verbal and written skills with the ability to work with multiple levels of the organization.
• Ensure compliance with Credit Union policies, procedures, and regulatory requirements related to areas of responsibilities.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.