Member Service Representative III - Lending Consultant

Nusenda Credit Union; Albuquerque (NM); On-site; USD 36,000 - 48,000; Full time

Job summary

Nusenda Credit Union in Albuquerque seeks a Call Center Lender to deliver excellent service to members in a contact center setting. You will handle loan applications, explain options, and guide members through the lending and membership processes with a consultative approach.

Three to five years of related lending operations experience is preferred. The role requires knowledge of MeridianLink, Qualifile, and XP2 navigation, and offers weekday hours with a rotating Saturday schedule.

Qualifications

• Three to five years of related lending operations experience.
• Ability to assist members with financial needs via a consultative approach.
• Identify and educate members on value-added products to meet needs.
• Open/close accounts and memberships; handle consumer loans (excluding home equity).
• Process online lending applications and memberships through virtual channels.

Responsibilities

• Assist members with financial needs through a consultative-based approach.
• Identify and educate members on value-added products/services to meet individual needs.
• Responsible for opening and closing accounts/memberships, consumer loans (excluding home equity loan products), answering questions about products and services.
• Conducts basic transactions and problem resolution within authority; escalate to a supervisor when appropriate.
• Effectively process and support online lending applications and membership needs through virtual delivery channels.

Skills

Consultative approach

Customer service

Lending operations

Online lending applications

Tools

MeridianLink

Qualifile

XP2 navigation

Job description

Nusenda Credit Union is dedicated to excellent member service and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

Thank you for your interest in joining the Nusenda team!

Nusenda Credit Union is currently seeking a Call Center Lender. In this role, you'll be responsible for providing members and potential members with excellent service, in a contact center environment. You will be knowledgeable in all functions and processes regarding transactional and lending operations. You'll answer calls, troubleshoot, and resolve member issues, specific to processing of loan applications, and opening memberships. You'll Identify products and services that align with members’ financial needs. You will be a trusted financial resource to existing and potential members by utilizing a consultative approach to evaluate, educate, and fulfill members’ financial needs.

To thrive in this role, you should have three to five years of similar or related experience in lending operations.

We are looking for candidates that are available to work Monday-Friday from 9:15 AM-6:00 PM with a rotating Saturday schedule.

Key Skills And Experience

• Assists members with financial needs through a consultative-based approach.
• Identify and educate members on value-added products/services to meet individual needs.
• Responsible for opening and closing accounts/memberships, consumer loans (excluding home equity loan products), answering questions about products and services.
• Conducts basic transactions and problem resolution within authority; understanding when escalation to a supervisor is appropriate.
• Effectively process and support online lending applications and membership needs through virtual delivery channels.
• Expertise within Meridianlink, Qualifile, and XP2 navigation is required.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.