MVD Specialist

Nusenda Credit Union; El Paso (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

Nusenda Credit Union is seeking a MVD Specialist to support Service Delivery and members with MVD-related questions, tag administration, and document coordination in El Paso, TX. The role emphasizes regulatory adherence, accuracy, and exceptional member service.

The ideal candidate has 1–3 years of related experience and a High School Diploma. Strong verbal and written communication skills are essential to navigate complex inquiries and collaborate across departments.

Qualifications

• 1–3 years of similar or related experience.
• High School Diploma or equivalent.

Responsibilities

• Provide support to Service Delivery staff and members with MVD questions, requests, issues, and guidance; handle temp tags and coordinate document pickup/delivery with MVD Now.
• Provide common error information to Training on policy gaps and training opportunities.
• Work with Indirect department to resolve title and lien issues; maintain knowledge of MVD regulatory forms, policies, and procedures.

Skills

Verbal communication

Written communication

Regulatory compliance

Customer service

Education

High School Diploma

Job description

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values. As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more! Thank you for your interest in joining the Nusenda team! We are currently seeking a MVD Specialist to join Nusenda Credit Union.

What You\'ll Do

• Provide support to Service Delivery staff and member’s with MVD related questions, requests, issues, and additional guidance. Administers temp tags and works with MVD Now to coordinate document pickup and delivery.
• Provides common error information to the Training department procedural gaps and for additional training opportunities.
• Works with Indirect department to resolve pending title and lien perfection issues. Maintain working knowledge of regulatory MVD requirements pertaining to forms, policies, and procedures.

What You\'ll Need

• One year to three years of similar or related experience.
• High School Diploma

Key Skills And Experience

• Exceptional verbal and written skills with the ability to work with multiple levels of the organization.
• Ensure compliance with Credit Union policies, procedures, and regulatory requirements related to areas of responsibilities.
• Troubleshoot and resolve member and internal inquiries in a timely, friendly, and accurate manner.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.