MVD Customer Service Lead — Driver Licenses & Titles

State of Arizona; Surprise (AZ); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Paid parental leave

Health and dental insurance

Retirement plan

Vacation and sick leave

Life insurance

Job summary

The Arizona Department of Transportation is looking for a Customer Service Unit Supervisor in Surprise, AZ. This role demands strong supervisory skills, overseeing Customer Service Representatives and ensuring efficient service provision.

You will directly address operational issues, manage personnel functions, and handle challenging customer interactions. The position includes a comprehensive benefits package and requires a valid driver's license.

Qualifications

• 2 years experience in Arizona State Service as a CSR or 4 years in a public contact setting, including supervisory experience.
• Knowledge of public relations, problem-solving, and motivational principles.
• Ability to apply regulations and provide management oversight.

Responsibilities

• Supervise Customer Service Representatives at the MVD.
• Document and review performance and manage staffing.
• Handle elevated customer service situations.

Skills

Supervisory skills

Customer relations

Conflict resolution

Communication skills

Personnel management

Education

Bachelor's degree in Business or Public Administration

Tools

Google Workspace

Job description

The Arizona Department of Transportation is looking for a Customer Service Unit Supervisor in Surprise, AZ. This role demands strong supervisory skills, overseeing Customer Service Representatives and ensuring efficient service provision.

You will directly address operational issues, manage personnel functions, and handle challenging customer interactions. The position includes a comprehensive benefits package and requires a valid driver's license.