Customer Service Section Supervisor & Training Lead

State of Arizona; Tucson (AZ); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Sick leave

Parental leave

Job summary

Arizona Department of Transportation seeks a Customer Service Section Supervisor to oversee MVD Support Services, providing technical support and training across state agencies. This role ensures CDL audits are accurate and records are updated with FMCSA and AAMVA collaboration.

The ideal candidate will lead evaluations and disciplinary actions when needed, communicate with customers, and may travel for state-to-state record transmissions and system testing.

Qualifications

• Knowledge of state and federal motor vehicle regulations and policies.
• Experience guiding teams and evaluating employee performance.
• Ability to interpret complex rules and communicate clearly.

Responsibilities

• Monitor day-to-day operations of MVD Support Services and supervise staff.
• Develop training presentations and conduct webinars / in-service sessions.
• Coordinate CDL audits with FMCSA and track CDL records with AAMVA.
• Research legislative changes and implement program updates; may travel.

Skills

Communication

Research & investigations

Plan and supervise

Motivate and guide

Performance monitoring

Problem analysis

Microsoft Office / Google Workspace

Job description

Arizona Department of Transportation seeks a Customer Service Section Supervisor to oversee MVD Support Services, providing technical support and training across state agencies. This role ensures CDL audits are accurate and records are updated with FMCSA and AAMVA collaboration.

The ideal candidate will lead evaluations and disciplinary actions when needed, communicate with customers, and may travel for state-to-state record transmissions and system testing.