DMV Customer Service Supervisor: Lead & Develop Team

State of Arizona Enterprise Technology (ASET); Surprise (AZ); On-site; USD 37,000 - 49,000; Full time

Benefits offered by this job

Sick leave

Vacation with 10 paid holidays per yea

Paid Parental Leave

Health and dental insurance

Retirement plan

Life insurance and long-term-disabilit

Optional employee benefits

Job summary

Arizona Department of Transportation is seeking a Customer Service Unit Supervisor in Surprise, AZ to supervise CSRs delivering DL and Title & Registration services, as well as voter registration and related programs. The role ensures service quality, staffing, and compliance with statutes and policies.

You will train staff, manage disciplinary actions, prepare performance reports, and coordinate resources. Occasional driving of state vehicles may be required; driving checks and E-Verify apply.

Qualifications

• Division and Program goals and objectives.
• Personnel management, public relations, customer relations, problem solving, interpersonal relations and motivational principles, processes and practices.
• Applicable laws, rules, regulations, policies and procedures for DL/ID identity documents.

Responsibilities

• Supervise CSRs in vehicle title/registration and DL services; provide training and direction.
• Oversee day-to-day operations at MVD using technologies implemented and CPU.
• Prepare reports on customer service activities and office production.
• Participate in task teams and special projects.
• Complete daily, monthly, and quarterly audits per Governor's Audit.

Skills

Division goals & objectives

Personnel management & relations

DL/ID policy knowledge

Tools

Google Workspace

Job description

Arizona Department of Transportation is seeking a Customer Service Unit Supervisor in Surprise, AZ to supervise CSRs delivering DL and Title & Registration services, as well as voter registration and related programs. The role ensures service quality, staffing, and compliance with statutes and policies.

You will train staff, manage disciplinary actions, prepare performance reports, and coordinate resources. Occasional driving of state vehicles may be required; driving checks and E-Verify apply.