Service Operations Lead - Customer Care & Training

Arizona Department of Administration; Surprise (AZ); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Sick leave

Vacation with holidays

Paid Parental Leave

Health and dental insurance

Retirement plan

Life insurance

Job summary

Arizona Department of Administration seeks a Customer Service Unit Supervisor to lead CSRs at the Motor Vehicle Division in Surprise, AZ. Primary duties include supervising staff, ensuring service quality, and enforcing applicable policies and procedures.

The role requires driving or operating a state vehicle, managing schedules, and addressing disciplinary actions with management approval. Closing date: 10/14/2026.

Qualifications

• Knowledge of division goals and objectives.
• Experience in personnel management, public relations, customer relations, problem solving, and motivation.
• Knowledge of applicable laws, rules, and procedures for identity documents.

Responsibilities

• Supervise CSRs in delivering title, registration, and DL services; approve leave and time entries; handle staff assignments.
• Oversee daily operations using MVD technology and CPU; manage difficult customer service situations.
• Prepare reports on customer service activities and office production; participate in audits and special projects.

Skills

Oral communication

Written communication

Customer relations

Conflict resolution

Personnel management

Training development

Interpersonal skills

Education

Bachelor's degree in Business or Public Administration

Tools

Google Workspace

Job description

Arizona Department of Administration seeks a Customer Service Unit Supervisor to lead CSRs at the Motor Vehicle Division in Surprise, AZ. Primary duties include supervising staff, ensuring service quality, and enforcing applicable policies and procedures.

The role requires driving or operating a state vehicle, managing schedules, and addressing disciplinary actions with management approval. Closing date: 10/14/2026.