Impactful MVD CSR: Licensing, Titling & Testing

State of Arizona; Tempe (AZ); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Sick leave

Vacation with 10 paid holidays peryear

Paid Parental Leave — up to 12 weeks

Health and dental insurance

Retirement plan

Life insurance and long-term-dis

Job summary

Arizona Department of Transportation's Motor Vehicle Administration in Tempe seeks Customer Service Representatives 1 & 3 to assist the public with licensing, titling, testing, and permits at the local field office. You will ensure timely, accurate work, protect PII, and follow ADOT/MVD procedures.

CSR1 is entry-level; CSR3 requires one year of MVD experience or completed training. Responsibilities include document review, data entry, fee handling, and collaboration to improve processes.

Qualifications

• Experience in customer service and handling public interactions.
• Ability to process credentials and title work with accuracy.
• Familiarity with ADOT/MVD policies or procedures is helpful.

Responsibilities

• Process credentials and title work with accuracy and compliance.
• Answer customer questions and provide service for vehicle records.
• Conduct testing and VIN-related inspections as required.
• Collect and balance fees; protect personal data.
• Participate in process improvement to increase efficiency.

Skills

Customer service

Data entry

Attention to detail

Verbal & written communication

Adaptability

Tools

MVD software

PC skills

Job description

Arizona Department of Transportation's Motor Vehicle Administration in Tempe seeks Customer Service Representatives 1 & 3 to assist the public with licensing, titling, testing, and permits at the local field office. You will ensure timely, accurate work, protect PII, and follow ADOT/MVD procedures.

CSR1 is entry-level; CSR3 requires one year of MVD experience or completed training. Responsibilities include document review, data entry, fee handling, and collaboration to improve processes.