Mutuels Supervisor (FT)

Delaware Park; Wilmington (DE); On-site; USD 30,000 - 40,000; Full time

Job summary

Delaware Park in Wilmington, DE, is looking for a Mutuel Teller who will assist the Cage and Sports Book Manager with all phases of Mutuel Operations. Responsibilities include supervision of new team members, enforcing compliance with regulations, and promoting excellent customer relations.

The candidate should possess 1-3 years of relevant experience, strong communication skills, and must be able to work flexible hours, including evenings and weekends.

Qualifications

• 1-3 years of experience as a Mutuel Teller.
• Excellent verbal and written communication skills.
• Ability to maintain composure in a dynamic environment.

Responsibilities

• Assist Cage and Sports Book Manager in Mutuel Operations.
• Supervise, evaluate, and train new team members.
• Ensure compliance with safety regulations and company procedures.

Skills

Customer service

Verbal communication

Written communication

Job description

JOB RESPONSIBILITIES:

• Assists Cage and Sports Book Manager in all phases of Mutuel Operations.
• Assists supervision in all phases of Mutuel Operations.
• Listens, evaluates, and responds to inquiries and exercises good judgement in resolving problems.
• Maintains professionalism at all times when working with other team members and/or guests.
• Initiates and recommends coaching, documents communications as needed, and issues discipline as directed.
• Ensures compliant with Title 26 and Title 31 Currency Transactions reporting, Internal Controls and required regulatory compliance such as, but not limited to IRS TAX tickets, CTR, MTL, and SARC.
• Enforces all Delaware Park Policy and Procedures.
• Assist as assigned with emptying machines of spent tickets, repapering and currency in accordance with company best practices.
• Enforces procedures to ensure all company assets are secure.
• Enforces procedures to ensure compliance with safety regulations.
• Communicate with vendors, including but not limited to Sports Book, Sci Games, etc.
• Sweeps of self-serve wagering machines, ticket jams, paper checks, etc.
• Assigns daily locations and stations.
• Supervises, evaluates, and trains new team members.
• Responsible for daily communications with team; newsletters, shift meetings, etc.
• Fully assist in the operation of the Patron Services Department, including but not limited to program sales, staffing, scheduling, inventory, ordering, and currency settlement.
• Performs all other duties as assigned.
• Promotes outstanding customer relations.

JOB REQUIREMENTS:

• One (1) to Three (3) years of experience as a Mutuel Teller.
• Must be able to successfully complete and maintain the background check and licensing process as required during employment.
• Prior customer service experience.
• Excellent verbal and written communication skills.
• Must be able to remain flexible in an environment of constant change.
• Must be able to sit, walk, and/or stand for an eight (8) hour shift without difficulty.
• Must be able to work a flexible schedule according to the needs of the business including evenings, weekends and holidays.