Music School Studio Coordinator/Manager

School of Rock San Ramon; San Ramon (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job summary

School of Rock San Ramon is seeking a Studio Coordinator/Manager to be the administrative focal point of the school. You will support daily operations, greet families, manage scheduling, and help enroll new students to foster growth.

The role requires strong customer service skills, a passion for working with children, and the ability to juggle multiple tasks while maintaining a professional, positive demeanor in a dynamic music school environment.

Qualifications

• 2+ years of Front Desk, Reception, or Customer Service experience.
• Excellent customer service and relationship-building skills.
• Experience and interest in working with children.
• Able to juggle multiple projects, set priorities, and be a self-starter.
• Adaptable and able to perform under pressure.
• Excellent verbal and written communication skills.
• Team player with a collaborative mindset.
• Brings positive energy and professional demeanor to the workplace.
• Knowledge of music or the music industry is a plus.

Responsibilities

• Support daily operations, including opening/closing the school and maintaining a clean, professional environment.
• Manage complex scheduling and handle phone/email communications using various software platforms daily.
• Greet students and parents, answer questions, and resolve concerns to deliver top-notch customer service.
• Monitor safety policies and ensure a safe experience for students.
• Lead tours of the school, pitch the music program to families, and enroll new students.
• Assist with marketing efforts by promoting events and maintaining social media presence.
• Support the General Manager with special projects and administrative tasks as needed.

Skills

Front Desk

Customer Service

Kids Experience

Multi-tasking

Adaptability

Communication

Team Player

Positive Attitude

Professionalism

Music Knowledge

Tools

Google Workspace

CRM

Canva

Scheduling Software

Job description

Benefits:

• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 425 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! We are looking for a Studio Coordinator/Manager to join us at our San Ramon school.

The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.

Roles and Responsibilities:

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the School of Rock Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skill Requirements:

• 2+ years working Front Desk, Reception, and/or Customer Service role
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Ability to be adaptable and flexible under pressure
• Excellent communication skills, both verbal and written
• Good team player who collaborates
• Brings a positive energy and personality to the workplace every day
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
• Knowledge of music and/or the music industry is preferred