Music School Operations & Guest Experience Lead

School of Rock; Castro Valley (CA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Training & development

Job summary

School of Rock Castro Valley is seeking a Studio Coordinator to be the administrative focal point, delivering outstanding customer service to students, parents and staff while supporting daily operations.

Reporting to the General Manager, you will manage scheduling, communications, tours, and promotions, helping create a welcoming, safe and engaging learning environment. This onsite role offers growth opportunities within a global music-education leader.

Qualifications

• 2+ years working Front Desk, Reception, and/or Customer Service role.
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Ability to be adaptable and flexible under pressure
• Excellent communication skills, both verbal and written
• Good team player who collaborates
• Brings a positive energy and personality to the workplace every day
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
• Knowledge of music and/or the music industry is preferred

Responsibilities

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the School of Rock SOR Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skills

Front Desk / Reception

Customer Service

Experience with children

Multitasking / Time management

Adaptability under pressure

Verbal & Written Communication

Team player / collaboration

Professional demeanor

Positive energy

Music knowledge (preferred)

Job description

School of Rock Castro Valley is seeking a Studio Coordinator to be the administrative focal point, delivering outstanding customer service to students, parents and staff while supporting daily operations.

Reporting to the General Manager, you will manage scheduling, communications, tours, and promotions, helping create a welcoming, safe and engaging learning environment. This onsite role offers growth opportunities within a global music-education leader.