Music School Coordinator

Socket.dev; Chesapeake (VA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Discounted music lessons

Family discount

Employee discounts

Opportunity for advancement

Training & development

Job summary

School of Rock Chesapeake is seeking a Studio Coordinator to act as the administrative focal point of the school, delivering outstanding customer service and coordinating daily operations for students, families, and staff.

Reporting to the General Manager, you will manage scheduling, communications, tours, enrollment, and marketing support, while upholding safety and a welcoming environment for all.

Qualifications

• 2+ years in front desk or customer service roles.
• Excellent customer service and relationship skills.
• Experience with children is preferred.
• Ability to juggle multiple projects and stay organized.

Responsibilities

• Support daily operations, opening/closing, attendance, and maintaining a clean, professional school.
• Handle scheduling and daily communications using various software platforms.
• Deliver top-quality customer service to students and families.
• Ensure safety and adherence to Code of Conduct and policies.
• Lead tours, promote the music program, and enroll new students.
• Assist marketing and content creation; support the General Manager on projects.

Skills

Front Desk

Customer Service

Working with children

Multi-tasking

Adaptability

Communication skills

Team player

Positive energy

Professional demeanor

Music industry knowledge

Job description

Benefits:

• Discounted music lessons
• Family discount
• Employee discounts
• Opportunity for advancement
• Training & development

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 425 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music! We are looking for a Studio Coordinator to join us at our School of Rock Chesapeake location.

The Studio Coordinator is the administrative focal point for the School of Rock with outstanding customer service skills and the ability to juggle many tasks. Reporting to the General Manager, they assist with running the School and creating an amazing experience for all students, parents and prospective customers.

Roles and Responsibilities:

• Support daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Handle complex scheduling, and manage phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Ensure a safe experience for students by overseeing adherence to the School of RockSOR Code of Conduct and safety policies
• Understand and pitch the music program to prospective families, lead school tours, and enroll new students to support school growth
• Assist in the marketing of School of Rock by promoting our events and maintaining our active social media presence, including contributing to content creation
• Provide support to the General Manager by assisting with special projects and handling a variety of administrative responsibilities as required

Skill Requirements:

• 2+ years working Front Desk, Reception, and/or Customer Service role
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Experience and interest in working with children
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Ability to be adaptable and flexible under pressure
• Excellent communication skills, both verbal and written
• Good team player who collaborates
• Brings a positive energy and personality to the workplace every day
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity
• Knowledge of music and/or the music industry is preferred