Music-Driven Customer Service Specialist

Conn Selmer; Elkhart (IN); On-site; USD 32,000 - 48,000; Full time

Job summary

Conn Selmer is seeking a customer service professional to support the assigned territory. The role emphasizes prompt, courteous responses to inquiries, accurate order processing, and collaboration with credit and operations to meet customer expectations while managing risk.

The ideal candidate maintains strong communication, teamwork, and organizational skills, with the ability to multitask in a fast-paced environment. Requires a High School Diploma and 3 years of related experience.

Qualifications

• High School Diploma required.
• 3 years experience in similar position desired.
• Strong communication skills.
• Ability to develop and maintain positive working relationships with customers and colleagues.
• Ability to adapt in high-stress environments and remain poised.

Responsibilities

• Answer customer service inquiries promptly and courteously.
• Receive and process orders accurately per policies.
• Collaborate with credit and operations to ship according to customer expectations while managing risk.
• Prioritize duties and manage time to ensure customer satisfaction and KPI targets.
• Achieve monthly KPI goals.
• Other duties as assigned by supervisor.

Skills

Strong communication

Teamwork

Attention to detail

Time management

Self-starter

Multi-tasking

Customer service

Stress management

Education

High School Diploma

Tools

MS Office (Outlook, Word, Excel, Teams)

MS Dynamics

Job description

Conn Selmer is seeking a customer service professional to support the assigned territory. The role emphasizes prompt, courteous responses to inquiries, accurate order processing, and collaboration with credit and operations to meet customer expectations while managing risk.

The ideal candidate maintains strong communication, teamwork, and organizational skills, with the ability to multitask in a fast-paced environment. Requires a High School Diploma and 3 years of related experience.